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Let your agent check and manage Passcreator wallet passes during calls.

Passcreator issues Apple Wallet and Google Wallet passes for store cards, event tickets, coupons and memberships. Connect your Passcreator account to AgentCalls and your agent can look up a customer's pass by its external ID, confirm it exists, and search passes by filters while on the phone. Callers get quick answers about their membership or ticket without waiting for a team member to check. Your agent works with the passes and templates in your own Passcreator account.

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What your agent can do with Passcreator

  • Confirm whether a customer's wallet pass exists using its external ID
  • Search or list passes by filters to find a customer's membership or ticket
  • Look up the pass templates your business uses for store cards, tickets and coupons
  • Answer caller questions about pass status during the call

Passcreator exposes 11 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Membership check from an inbound call

  1. Caller

    Hi, I added my gym membership card to my phone but it's not showing up. Can you check it?

  2. Agent

    Of course. Can I have the member number or the email you signed up with?

  3. Caller

    It's 40817, the email is dana.reyes@mail.com.

  4. Agent

    Thanks, Dana. I can see your membership pass. It exists and is active. Let me know if you still can't see it in your wallet and I'll pass that on to the front desk.

Event ticket lookup before the show

  1. Caller

    I bought two tickets for Friday's 7:30 show. Do I need to print them?

  2. Agent

    No printing needed. Can you give me the name on the booking?

  3. Caller

    Marcus Bell.

  4. Agent

    I found two passes under Marcus Bell for the Friday 7:30 show. Both are valid. Open the Wallet app on your phone and show the pass at the entrance.

Coupon status follow-up

  1. Caller

    I got a coupon card from your bakery last month. Is it still valid?

  2. Agent

    Let me check that for you. What's the email address on your account?

  3. Caller

    It's sam.okafor@outlook.co.uk.

  4. Agent

    Your coupon pass is on file and still active. It's good for one free coffee until the end of the month.

How to connect Passcreator

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Passcreator

    From Integrations in the dashboard, choose Passcreator and enter the connection details from your Passcreator account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Passcreator actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Passcreator during the call or after it?

During the call. Your agent can look up passes, confirm they exist and search by filters while the caller is on the line.

What do I need to connect Passcreator?

A Passcreator account and its credentials, which you enter from your Passcreator settings. Sign in from the AgentCalls dashboard to link it.

Which plan includes this integration?

Integrations, including Passcreator, are included from the Growth plan.

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Put your agent to work with Passcreator.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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