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Unione

Check your UniOne email balance and send status from a phone call.

Connect UniOne to AgentCalls with your UniOne credentials from its settings. During a call, your agent can check your remaining email balance before you send a large campaign, look up the status of a scheduled send, and cancel a pending email before it goes out. It can also check whether a sender domain is verified and list the DNS records still missing. Callers get accurate answers while you are away from your desk, and you keep control of what the agent can change.

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What your agent can do with Unione

  • Check your remaining UniOne email balance and usage limits during a call
  • Look up the delivery metrics and history of a specific send job
  • Cancel a scheduled transactional email before it is dispatched
  • Check sender domain verification status and list missing DNS records

Unione exposes 32 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Confirming a campaign before launch

  1. Caller

    Hi, I'm calling from Brightwater Dental. Can you tell me if we have enough email credit for tomorrow's appointment reminders?

  2. Agent

    Sure. Your UniOne account has 12,400 email credits left, which covers about 3,000 reminders with room to spare.

  3. Caller

    Great, thanks. Please go ahead and keep it as scheduled.

  4. Agent

    Done. The reminders will go out at 8 a.m. as planned.

Cancelling a pending send

  1. Caller

    Hi, this is Dana from Northline Tutoring. We sent a course offer by mistake with the wrong price. Can you stop it?

  2. Agent

    I can help with that. I see a scheduled send for 3:00 p.m. today to 412 contacts. Do you want me to cancel it?

  3. Caller

    Yes, please cancel it right away.

  4. Agent

    The scheduled email has been cancelled before dispatch. Nothing was sent to your contacts.

Checking a sender domain

  1. Caller

    Hello, I'm Omar from Oakridge Logistics. Our new emails are not showing as verified. Can you check the domain?

  2. Agent

    I checked oakridgelogistics.co. Verification is still pending. The DKIM record is missing from your DNS settings.

  3. Caller

    Okay, can you read me the exact record I need to add?

  4. Agent

    Of course. I'll send the record details to your email after this call so you can copy them accurately.

How to connect Unione

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Unione

    From Integrations in the dashboard, choose Unione and enter the connection details from your Unione account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Unione actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or after it?

Your agent uses UniOne during the call to look up balances, send status and domain checks, and to cancel a scheduled email if you ask it to. Changes happen in real time, while the call is in progress.

What do I need to connect UniOne?

You need an active UniOne account. Enter your UniOne credentials from its settings in the AgentCalls dashboard, under Tools. You need an AgentCalls account to sign in and do this.

Which plan includes the UniOne integration?

Tool integrations, including UniOne, are included from the Growth plan.

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Put your agent to work with Unione.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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