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Email

Smtp2go

Let your phone agent check email delivery and manage senders with SMTP2GO.

Connect SMTP2GO to AgentCalls and your agent can look up email activity during a call. It can check whether a message was delivered, opened, clicked or bounced, and find emails by recipient or date. Your agent can also review and update your list of allowed senders, so a new address you trust can start sending without waiting for someone to log in. Your team stays in control of the account, and every change is limited to the actions you enable.

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What your agent can do with Smtp2go

  • Look up whether a sent email was delivered, opened, clicked or bounced
  • Search sent email activity by recipient, date or message ID
  • View your list of verified allowed senders
  • Add or update an allowed sender after you approve the change
  • Add an IP address to your allow list for a trusted sending source

Smtp2go exposes 32 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks if their invoice email arrived

  1. Caller

    Hi, I never got the invoice you emailed me last Tuesday. Can you check?

  2. Agent

    Sure, may I have the email address you use?

  3. Caller

    It's dana.reyes@brightleaf.com.

  4. Agent

    I found it. The invoice was delivered on Tuesday at 10:14 and opened twice. I can resend it to you now if you'd like.

Adding a new team member as a sender

  1. Caller

    We hired Omar last week. He needs to send quotes from his own address.

  2. Agent

    Got it. Which address should I add to the allowed senders?

  3. Caller

    omar@hallcraftbuild.co.uk.

  4. Agent

    I've added omar@hallcraftbuild.co.uk to your allowed senders. He can start sending from it now.

Outbound check on a bounced reminder

  1. Agent

    Hello, this is Sara calling from Gulf Dental Clinic. I'm following up on an appointment reminder email that bounced yesterday.

  2. Caller

    Oh, I think I mistyped my address. My email is nour.haddad88@gmail.com.

  3. Agent

    Thank you. I've updated that address on your record and sent the reminder again. You'll see it in your inbox shortly.

How to connect Smtp2go

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Smtp2go

    From Integrations in the dashboard, choose Smtp2go and enter the connection details from your Smtp2go account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Smtp2go actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or only afterward?

Both. Your agent can look up email activity and manage allowed senders while you are on the phone, and it can also run follow-up checks later as part of a scheduled task.

What do I need to connect SMTP2GO?

You need an SMTP2GO account. In the SMTP2GO settings, create the credentials AgentCalls needs, then connect them from the AgentCalls dashboard. Integrations are included from the Growth plan.

Can the agent change sending permissions without my approval?

You choose which actions your agent may perform. Changes to allowed senders and IP lists can be restricted to confirmation before they are saved.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Smtp2go.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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