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Sequenzy

Let your agent look up subscribers and campaigns in Sequenzy during a call.

Connect Sequenzy to AgentCalls and your agent can answer questions about your email audience while on the phone. It can look up a subscriber by email, check which sequences they are enrolled in, and see recent activity. It can also find campaigns and sequences by status, and pull delivery and engagement numbers for a date range. Your agent reads from your workspace and does not send or schedule anything without your settings. Connect your Sequenzy account from the AgentCalls dashboard and choose which actions the agent may use.

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What your agent can do with Sequenzy

  • Look up a subscriber by email and read their lists, sequence enrollments and recent activity
  • Check whether a campaign or sequence is live, paused or accepting new enrollments
  • Pull email delivery and engagement totals for a custom date range
  • Find subscriber lists and tags so callers can be routed to the right audience
  • Create a tag for a new customer segment during a call

Sequenzy exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Subscriber asks about their enrollment

  1. Caller

    Hi, I signed up for your onboarding emails last week but I'm not sure they're still coming. My email is maya.torres@brightlane.co.

  2. Agent

    Thanks, Maya. I can see you're enrolled in the Welcome Onboarding sequence, and your last email went out two days ago.

  3. Caller

    Oh good. Can you tell me if I'm on the newsletter list too?

  4. Agent

    You are. You're on the Monthly Newsletter list and you're receiving it as normal.

Owner checks campaign performance

  1. Caller

    We ran the spring promotion email. How did it do over the last 30 days?

  2. Agent

    Over the last 30 days you sent 4,820 emails with a 41 percent open rate and a 3.2 percent click rate.

  3. Caller

    And did the campaign finish or is it still going?

  4. Agent

    The Spring Promotion campaign is marked as completed. Nothing else is scheduled under that label.

Follow-up on a tag request

  1. Caller

    Hi, this is Daniel from Harbor Dental. We want a tag for patients who asked about teeth whitening.

  2. Agent

    Sure, Daniel. I can create a tag for that. I'll name it teeth-whitening-interest.

  3. Caller

    Perfect. Please make sure it's there before we start the next campaign on Thursday.

  4. Agent

    Done. The tag teeth-whitening-interest is ready and you can assign it to subscribers from your dashboard.

How to connect Sequenzy

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Sequenzy

    From Integrations in the dashboard, choose Sequenzy and enter the connection details from your Sequenzy account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Sequenzy actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Sequenzy during the call or after it?

During the call. Your agent can look up subscribers, campaigns and metrics while the caller is on the line, and it can make changes such as creating a tag if you allow that action.

What do I need to connect Sequenzy?

A Sequenzy account and its credentials. Sign in from the AgentCalls dashboard, enter the connection details from your Sequenzy settings, and choose the actions your agent can use.

Which AgentCalls plan includes this integration?

Tool integrations, including Sequenzy, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Sequenzy.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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