SafetyCulture

Let your AgentCalls agent check inspections, templates and groups in SafetyCulture during a call.

SafetyCulture runs your inspections, audits and corrective actions. Connect it to AgentCalls and your agent can answer field questions on the phone. It can find the latest inspection for a site, look up which templates a crew uses, and check the groups a team belongs to. When someone reports a problem, the agent can log the follow-up so nothing is lost after the call. Connect your SafetyCulture account from the tool's settings and turn on the actions you want the agent to use.

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What your agent can do with SafetyCulture

Look up recently modified inspections for a site or a crew before answering a client
Find the right inspection template when a caller asks for a specific checklist
Check which group or team a technician belongs to and route the call accordingly
Confirm the status of an open issue or corrective action while the caller is on the line
Log a follow-up request from a call so the team sees it in SafetyCulture

SafetyCulture exposes 255 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client asks for the latest site inspection

Caller
Hi, I'm calling from Brightline Construction. Did your crew finish the safety check on our Elm Street site this morning?
Agent
Let me check. Yes, a site safety inspection for Elm Street was completed at 8:40 this morning and marked as passed with two minor notes.
Caller
Great. Can you tell me what the two notes were?
Agent
Yes. One is a loose guardrail section on the north stairwell, and the other is missing signage at the loading bay. Both are open and assigned to the site supervisor.

Facilities manager checks a template

Caller
Hello, this is Priya from Northgate Dental. We need the monthly clinic hygiene audit form sent to our new assistant.
Agent
I can find that. The Monthly Clinic Hygiene Audit template is available in your account. I'll note the request so the office manager can share it with your assistant today.
Caller
Perfect, thank you. Is there a copy of the last completed one I can check?
Agent
The most recent completed audit was on the 3rd. I've logged your request and the office manager will send you the link by end of day.

Dispatcher follows up on a reported hazard

Caller
Hi, it's Marco from the warehouse. A pallet rack upright looks bent on aisle six.
Agent
Thanks for calling it in, Marco. Please keep that aisle closed. I'm logging the hazard in SafetyCulture now and marking it high priority for the safety team.
Caller
Okay. Will someone come today?
Agent
The issue is assigned to the warehouse safety group and flagged for a same-day review. You'll get an update in SafetyCulture once someone has looked at it.

How to connect SafetyCulture

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect SafetyCulture
From Integrations in the dashboard, choose SafetyCulture and enter the connection details from your SafetyCulture account settings.
3
Choose the actions
In the agent editor, enable the SafetyCulture actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the integration work during the call or after it?

Both. Your agent can look up inspections, templates and groups while the caller is on the line, and it can log follow-ups for your team to act on after the call.

What do I need to connect SafetyCulture?

A SafetyCulture account with the permissions you want the agent to use. Enter your credentials from the tool's settings, then sign in from the AgentCalls dashboard to connect.

Which plan includes this integration?

Integrations, including SafetyCulture, are included from the Growth plan.

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Put your agent to work with SafetyCulture.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.