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Email

Resend

Send and track email from your phone calls with Resend.

Connect Resend to AgentCalls and your agent can act on your email during a call. It can add a caller to an audience, create a contact, check a domain's status, or cancel a scheduled email if plans change. Your agent works inside the Resend account you connect, using the access you set in Resend's settings. Your team stays in control of what it can reach, and every action is logged so you can see what happened after the call.

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What your agent can do with Resend

  • Add callers to an audience or create a contact in Resend while you are on the phone
  • Look up contacts and audiences so the agent can confirm who is already on your list
  • Check domain status and help callers understand whether a sending domain is verified
  • Cancel a scheduled email when a customer asks to stop a message before it goes out

Resend exposes 66 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Newsletter signup on an inbound call

  1. Caller

    Hi, I was at your store last week and want to get your updates by email.

  2. Agent

    Happy to add you. Can I take your name and the email address you'd like to use?

  3. Caller

    Sarah Mitchell, sarah.mitchell@example.com.

  4. Agent

    Thanks Sarah. You're added to our customer updates list. You'll get the next one this Thursday.

Checking a contact before a callback

  1. Caller

    Did you ever get my email address right? I think you have an old one on file.

  2. Agent

    Let me check. I can see a contact under m.jensen@example.co.uk, created in March. Is that still your address?

  3. Caller

    No, it should be michael.jensen@example.co.uk now.

  4. Agent

    Updated. Future emails will go to michael.jensen@example.co.uk. Anything else I can change?

Cancelling a scheduled reminder

  1. Caller

    I booked a table for Friday but I've moved it to Saturday. Can you stop the reminder going out tomorrow?

  2. Agent

    Yes, I can see the reminder scheduled for tomorrow at 9:00 AM. I've cancelled it.

  3. Caller

    Great. Can you confirm the Saturday booking is noted?

  4. Agent

    Saturday at 7:30 PM for two is noted. You'll get a new confirmation email shortly.

How to connect Resend

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Resend

    From Integrations in the dashboard, choose Resend and enter the connection details from your Resend account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Resend actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does Resend work during the call or after it?

Both. Your agent can act during the call, such as adding a contact or cancelling a scheduled email, and you can review actions afterward in the AgentCalls dashboard.

What do I need to connect Resend?

A Resend account and the credentials from its settings, entered once in the AgentCalls dashboard. You can limit what the connection can do from Resend.

Which plan includes Resend?

Tool integrations, including Resend, are included from the Growth plan.

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Put your agent to work with Resend.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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