Omnisend

Let your agent look up contacts and manage marketing lists in Omnisend.

Connect Omnisend to AgentCalls in one click from your dashboard. During a call, your agent can find a customer's contact record, check a profile, and create or update a contact after collecting their details. It can also check the status of a batch job and confirm what was processed. Ideal for ecommerce stores that want every caller added to the right list without a follow-up task.

Start free See pricing

What your agent can do with Omnisend

Look up a customer's contact profile during a call
Create or update a contact after collecting name, email or phone
Check batch import status and confirm results
Browse contacts with filters to answer list questions
Remove a discontinued product from your catalog on request

Omnisend exposes 43 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound: new subscriber from a store enquiry

Caller
Hi, I'm calling about your spring sale. Can you add me to your newsletter?
Agent
Of course. What name and email should I use for the list?
Caller
Hannah Lowe, hannah.lowe@mail.com.
Agent
Thanks, Hannah. I've added you to the newsletter in Omnisend. You'll get the sale details by email this afternoon.

Lookup: customer checking their contact details

Caller
I think my email on file is an old address. Can you check?
Agent
Sure. Can you give me the phone number on your account?
Caller
It's 07700 900418.
Agent
I found your profile. The email on file is j.patel@oldmail.co.uk. What would you like it changed to?

Outbound: confirming a bulk import

Agent
Hello, this is calling from Bloom Candle Co. I'm following up on the list import you requested on Monday.
Caller
Oh yes, did it go through?
Agent
It did. 412 contacts were processed and 3 were skipped because their email was missing. Would you like me to send you the list of skipped entries?

How to connect Omnisend

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Omnisend
From Integrations in the dashboard, choose Omnisend and sign in with your account. Connecting takes one click and can be revoked at any time.
3
Choose the actions
In the agent editor, enable the Omnisend actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

GmailVerifiedEmailGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with other G…OutlookCalendars & bookingOutlook is Microsoft's email and calendaring platform integrating contacts and scheduling, enabling users to manage…BrevoPhone & SMSBrevo (formerly Sendinblue) is an all-in-one email and SMS marketing platform that provides transactional messaging…KlaviyoEmailKlaviyo is a data-driven email and SMS marketing platform that allows e-commerce brands to deliver targeted messages…MailchimpEmailMailchimp is an email marketing and automation platform providing campaign templates, audience segmentation, and…SendGridEmailSendGrid is a cloud-based email delivery platform providing transactional and marketing email services, with APIs for…

All Email integrations

Questions, answered.

Does the agent work with Omnisend during the call or after it?

Both. During a call your agent can look up a contact, create or update a record, and check batch status in real time. You can also use it to run follow-up tasks after the call ends.

What do I need to connect Omnisend?

You need an Omnisend account. Sign in to Omnisend from the AgentCalls dashboard and the connection is made with one click.

Which plan includes Omnisend?

Tool integrations, including Omnisend, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Omnisend.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.