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Niftyimages

Ask your agent about Niftyimages widgets, images and campaign stats during a call.

Niftyimages lets marketers build dynamic, personalized images for email campaigns. Connect your Niftyimages account and your agent can look up your widgets, image libraries and maps while it talks to a customer. It can report impressions and clicks for a widget over a date range, or check which images a specific contact has received. Your team gets the answer on the call, without logging in to the dashboard.

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What your agent can do with Niftyimages

  • Answer questions about widget performance, such as impressions and clicks for a chosen date range
  • Look up the personalized images generated for a specific contact or user
  • List your available images and widgets so your agent can describe what you offer
  • Pull account-wide image statistics for quick reporting during a call
  • Share the geo-targeting maps in your account for location-based campaigns

Niftyimages exposes 9 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound question about campaign results

  1. Caller

    Hi, I'm calling from Brightline Travel. How did our spring offer widget do last week?

  2. Agent

    Good morning. Let me check that for you. Which dates would you like me to cover?

  3. Caller

    Last Monday through Sunday, March 10 to 16.

  4. Agent

    The spring offer widget had 48,210 impressions and 2,936 clicks in that week. Would you like the numbers broken down by day?

Lookup for a returning customer

  1. Caller

    Hi, my name is Omar Haddad. I got an email from you with a personalized banner. Can you tell me which one it was?

  2. Agent

    Sure, Omar. I can see the personalized images generated for your account. The most recent one is the summer leather bag banner, sent on April 2.

  3. Caller

    Perfect, that's the one. Can I get it sent to a different address?

  4. Agent

    I can take that request and pass it to your team. I'll note the new address and confirm once it's done.

Outbound check-in on a new widget

  1. Agent

    Hello, this is Sana calling from Corner Bakery. I'm following up on the new loyalty widget you asked about.

  2. Caller

    Oh yes. Is it live already?

  3. Agent

    It is. It went live on Tuesday and has 1,120 impressions so far. Shall I send you the link to the image library so you can preview the designs?

  4. Caller

    Yes, please send it to my email.

How to connect Niftyimages

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Niftyimages

    From Integrations in the dashboard, choose Niftyimages and enter the connection details from your Niftyimages account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Niftyimages actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Niftyimages during the call or after?

During the call. Your agent can look up widgets, images, maps and performance stats while it is talking to a caller. It can also be set up to follow up after the call.

What do I need to connect Niftyimages?

You need an active Niftyimages account. Connect it from the AgentCalls dashboard using the credentials from your Niftyimages settings. Once connected, your agent can use the tool right away.

Which plan includes the Niftyimages integration?

Integrations, including Niftyimages, are included from the Growth plan.

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Put your agent to work with Niftyimages.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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