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Email

Moosend

Add subscribers, update lists and pull campaign data from your Moosend account during a call.

Connect Moosend and your agent can work with your email lists while it talks to customers. It can add a caller to a mailing list, update their details, and look up subscribers or campaigns when someone asks. You connect your Moosend account once from the AgentCalls dashboard using the credentials in your Moosend settings. The agent then uses the 31 Moosend actions available to it, and only the ones you allow.

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What your agent can do with Moosend

  • Add a caller to a mailing list or update their subscriber details during the call
  • Check whether a caller is already subscribed and which list they belong to
  • Look up recent campaigns so the agent can answer questions about your emails
  • Create a new mailing list or a custom field when a new offer needs one
  • Fetch subscribers by status for follow-up calls or confirmations

Moosend exposes 31 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Newsletter signup on an inbound call

  1. Caller

    Hi, I was at your store on Saturday and I'd like to get your monthly newsletter.

  2. Agent

    Happy to add you. What's the best email address for you?

  3. Caller

    It's laura.bennett@gmail.com.

  4. Agent

    Thanks, Laura. You're now on the Store Updates list. You'll get the first email next Tuesday.

Checking a subscriber before a promotion

  1. Caller

    Can you tell me if my email is on your VIP list? I want to know about the spring sale.

  2. Agent

    Sure, what email are you using?

  3. Caller

    mark.ortiz@outlook.com.

  4. Agent

    Yes, Mark, you're on the VIP list and active. You'll get the spring sale email on March 3rd at 9 a.m.

Outbound follow-up on a lapsed subscriber list

  1. Agent

    Hello, this is Sam from Harbor Coffee. Am I speaking with Priya?

  2. Caller

    Yes, that's me.

  3. Agent

    We noticed you haven't opened our emails lately. Would you like to stay on the list or update your preferences?

  4. Caller

    Please keep me on it, but send less often.

  5. Agent

    Done. I've updated your preferences to a twice-monthly schedule. Thanks, Priya.

How to connect Moosend

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Moosend

    From Integrations in the dashboard, choose Moosend and enter the connection details from your Moosend account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Moosend actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Moosend during the call or after it?

Both. During a call the agent can add or look up subscribers and campaigns in real time. It can also run actions after the call ends, such as adding a caller who asked to be notified later.

What do I need to connect Moosend?

You need an active Moosend account. Copy the credentials from your Moosend settings, then sign in to the AgentCalls dashboard and connect the tool. You can change or remove the connection at any time.

Which plan includes Moosend?

Tool integrations, including Moosend, are included from the Growth plan.

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Put your agent to work with Moosend.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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