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Mailcoach

Connect Mailcoach to your AI phone agent and manage campaigns and subscribers by voice.

Connect Mailcoach to AgentCalls with your own Mailcoach credentials from its settings. During a call, your agent can add a caller to an email list, tag subscribers so they land in the right segment, add an address to the suppression list after a complaint, and start a campaign to a chosen list. Mailcoach stays your source of truth, and every change shows up there straight away.

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What your agent can do with Mailcoach

  • Add callers to an email list while you are on the phone, so they receive your next campaign.
  • Tag subscribers by interest or customer type to build segments without logging in.
  • Add an address to the suppression list after a bounce, complaint or opt-out request.
  • Create a new email list or tag for a new offer, then start a campaign to it.
  • Create email templates from the details you give the agent during the call.

Mailcoach exposes 56 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Joining the newsletter by phone

  1. Caller

    Hi, I'd like to get your monthly updates about the spring menu.

  2. Agent

    Happy to add you. What's the best email address to use?

  3. Caller

    It's sara.lindqvist@gmail.com.

  4. Agent

    Done. You're on the Newsletter list and tagged as Interested in Spring Menu. You'll get the next update on Thursday.

Stopping emails after a complaint

  1. Caller

    I keep getting your emails even though I unsubscribed last year. Please stop them.

  2. Agent

    I'm sorry about that. Can you confirm the email address you're receiving them at?

  3. Caller

    mark.olsen@outlook.com.

  4. Agent

    I've added it to our suppression list, so it won't receive any more campaigns. You'll also get a confirmation by email within the hour.

Launching a campaign to VIP customers

  1. Caller

    We're opening early access to the new Harbor Road store next Monday. Can we tell our VIP customers?

  2. Agent

    Yes. I'll tag the VIP list for the early access offer and set up a campaign to send tomorrow at 9 am. Shall I go ahead?

  3. Caller

    Yes, go ahead.

  4. Agent

    The campaign is scheduled for tomorrow at 9 am to 1,240 VIP subscribers. I've saved it as a draft in Mailcoach so you can review the copy first.

How to connect Mailcoach

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Mailcoach

    From Integrations in the dashboard, choose Mailcoach and enter the connection details from your Mailcoach account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Mailcoach actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Email integrations

Questions, answered.

Does the agent work with Mailcoach during the call or after it?

Both. Your agent can make changes while the caller is on the line, such as adding a subscriber or a suppression entry. Changes take effect in Mailcoach immediately.

What do I need to connect Mailcoach?

A Mailcoach account and its credentials from the Mailcoach settings. Sign in to the AgentCalls dashboard, open Integrations, choose Mailcoach and enter your details.

Which plan includes Mailcoach?

Integrations, including Mailcoach, are included from the Growth plan.

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Put your agent to work with Mailcoach.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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