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MailBluster

Create leads, look up orders and manage products in MailBluster from a phone call.

Connect MailBluster and your agent can work with your email marketing data while it talks to customers. It can add a caller as a new lead with their email and details, look up an order when a customer asks where it is, and check a product in your catalog before answering a question about it. Your agent can also remove an order or product after you confirm the record. Your team keeps full control, and your agent only uses the actions you enable.

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What your agent can do with MailBluster

  • Create a new lead in MailBluster from the caller's email and details during the call
  • Look up a specific order or list recent orders when a customer asks about a purchase
  • Retrieve product details so your agent can answer questions about pricing and availability
  • Create or delete orders and products after confirming the record with the caller

MailBluster exposes 15 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about an order

  1. Caller

    Hi, I placed an order last week and want to check where it is. The order number is 48213.

  2. Agent

    Thanks for calling. Let me pull that up. I can see order 48213, placed on Tuesday, and it is currently being packed for dispatch.

  3. Caller

    Great, when will it ship?

  4. Agent

    It should leave our warehouse tomorrow morning, so you can expect it within three business days.

New enquiry added as a lead

  1. Caller

    I saw your spring offer and I'd like to hear more about it.

  2. Agent

    Happy to help. Can I take your name and an email address so we can send you the details?

  3. Caller

    It's Maya Thompson, maya.t@brightlane.co.uk.

  4. Agent

    Thank you, Maya. I've added you as a new lead, and you'll get the spring offer by email this afternoon.

Outbound check on a product

  1. Agent

    Hello, this is calling from Harbor Coffee. Is this a good time to confirm your standing order?

  2. Caller

    Yes, go ahead.

  3. Agent

    I can see the 1kg house blend is still in your catalog at 18 dollars. Would you like me to keep it at the same quantity?

  4. Caller

    Yes, same as last month, thanks.

How to connect MailBluster

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect MailBluster

    From Integrations in the dashboard, choose MailBluster and enter the connection details from your MailBluster account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the MailBluster actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up orders and products while the caller is on the line, and it can add a lead at the end of the call. You choose which actions it can take.

What do I need to connect MailBluster?

You need an active MailBluster account and its credentials from the tool's settings. Sign in from the AgentCalls dashboard and enter them once. Your agent then uses the connection for every call.

Which plan includes this integration?

Integrations are included from the Growth plan.

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Put your agent to work with MailBluster.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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