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Goodbits

Add subscribers and manage your newsletter by phone with Goodbits.

Goodbits helps your team turn the best links into a newsletter. Connect your Goodbits account to AgentCalls and your agent can add new subscribers after a caller opts in, update or unsubscribe a subscriber by email, and remove people from future sends when they ask. It can also save an article link to your Content Library while you talk, so a good find is not lost after the call.

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What your agent can do with Goodbits

  • Add a new subscriber to your newsletter after the caller confirms they want to receive it.
  • Update a subscriber's status by email, such as moving them to unsubscribed.
  • Stop future emails to a subscriber who asks to be removed.
  • Save an article link with its details to your Goodbits Content Library during the call.
  • Confirm your newsletter name and check it is the right one before making changes.

Goodbits exposes 5 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Newsletter signup on an inbound call

  1. Caller

    Hi, I heard about your monthly bakery newsletter. Can I get on the list?

  2. Agent

    Of course. What email address should we use for you?

  3. Caller

    It's rachel.moore@example.co.uk.

  4. Agent

    Thanks Rachel. I've added you to the newsletter. You'll get the first issue on Friday.

Unsubscribe request

  1. Caller

    I keep getting your emails and I'd like to stop.

  2. Agent

    I can help with that. Which email address is receiving them?

  3. Caller

    mark.stevens@example.com.

  4. Agent

    Done. Mark, you've been unsubscribed and won't receive future newsletters from us.

Saving a link from a customer call

  1. Caller

    I read a great piece on sustainable packaging last week. The link is greenbox-review.com slash packaging-2024.

  2. Agent

    Thanks for sharing. I'll save that to our content library so it can go in an upcoming issue.

  3. Caller

    Perfect, thank you.

  4. Agent

    It's saved. Our team will review it before the next newsletter goes out.

How to connect Goodbits

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Goodbits

    From Integrations in the dashboard, choose Goodbits and enter the connection details from your Goodbits account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Goodbits actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Goodbits during the call or after it?

Your agent can act in Goodbits during the call, for example adding a subscriber or saving a link, as the conversation happens.

What do I need to connect Goodbits?

You need a Goodbits account. Enter your credentials from the Goodbits settings into the AgentCalls dashboard. Once connected, your agent can use the tool.

Which plan includes Goodbits?

Integrations, including Goodbits, are included from the Growth plan.

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Put your agent to work with Goodbits.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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