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Esputnik

Connect eSputnik to your phone agent. Update contacts and orders during calls.

Connect eSputnik and your agent can work with the contacts, orders and messages your marketing runs on. During a call it can look up a customer, add or update their details, record an order, or check which messages they have received. Changes appear in eSputnik straight away, so your email and SMS campaigns always use current information. You connect eSputnik with your own credentials from its settings, so you keep full control of your data.

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What your agent can do with Esputnik

  • Look up a contact and check their details while on the phone
  • Add a new contact or update an existing one from what the caller tells you
  • Record a new order or import several orders in one step
  • Check or fetch a message your business has sent to a customer
  • Remove a contact on request, with the change applied in eSputnik

Esputnik exposes 89 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound: caller updates their email address

  1. Caller

    Hi, I'd like to change the email address you have for me. It's now sarah.k@brightmail.co.

  2. Agent

    Of course. Can I confirm your name and phone number on the account?

  3. Caller

    Sarah Kingsley, and the number ends in 4471.

  4. Agent

    Thanks, Sarah. I've updated your email address. You'll get future offers at the new address.

Lookup: customer asks about an order

  1. Caller

    I placed an order on Tuesday but I never got the confirmation. Can you check?

  2. Agent

    Sure. I can see order 58213 from Tuesday at 2:40 PM, for two units of the blue kettle, total $86.00.

  3. Caller

    Yes, that's the one. Can you resend the confirmation?

  4. Agent

    Done. The confirmation is on its way to your email now.

Outbound: follow-up after a missed visit

  1. Agent

    Hello, this is Maria from Harbor Dental. Am I speaking with Tom Reyes?

  2. Caller

    Yes, that's me.

  3. Agent

    We noticed you didn't make your cleaning on the 12th. Would Thursday at 10 AM work to rebook?

  4. Caller

    Thursday works. Please add me to the list for reminders too.

  5. Agent

    Got it. You're booked for Thursday and added to our reminder list. See you then.

How to connect Esputnik

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Esputnik

    From Integrations in the dashboard, choose Esputnik and enter the connection details from your Esputnik account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Esputnik actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with eSputnik during the call or after it?

Both. During a call your agent can look up and update eSputnik data in real time. It can also handle bulk imports and updates after the call ends.

What do I need to connect eSputnik?

You need an eSputnik account. Sign in to your AgentCalls dashboard, choose eSputnik and enter your eSputnik credentials from its settings. You can disconnect at any time.

Which plan includes eSputnik?

Tool integrations, including eSputnik, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Esputnik.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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