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EmailOctopus

Add, find, and unsubscribe EmailOctopus contacts from your phone calls.

Connect EmailOctopus to AgentCalls and your agent can manage your mailing lists while it talks to customers. A caller can ask to join your newsletter and be added to the right list on the spot. Your agent can check your lists and recent campaigns when someone asks what you have sent. When a caller asks to be removed, the agent unsubscribes them before the call ends. Connect with the credentials from your EmailOctopus settings and your agent works inside the tools you already use.

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What your agent can do with EmailOctopus

  • Add a new contact to a specific list during a call, with the details the caller gives
  • Look up your mailing lists and recent campaigns when a caller asks what you have sent
  • Unsubscribe a contact by email address when they ask to stop receiving emails
  • Create a new mailing list for a new offer, event, or customer group

EmailOctopus exposes 20 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Newsletter sign-up on an inbound call

  1. Caller

    Hi, I was at your store on Saturday and I'd like to get your monthly offers by email.

  2. Agent

    Happy to add you. Can I take your name and email address?

  3. Caller

    It's Priya Shah, priya.shah@mailbox.com.

  4. Agent

    Thanks, Priya. You're added to the Monthly Offers list. You'll get the next one this Thursday.

Checking recent campaigns

  1. Caller

    Did you send out a promotion last week? I think I missed it.

  2. Agent

    Let me check. Yes, we sent a 15 percent off weekend email on the 12th, with the subject line Spring Refresh.

  3. Caller

    Okay, can you send me a copy?

  4. Agent

    I can't send the file on this call, but I've noted your request and our team will email it to you tomorrow.

Unsubscribe request from a customer

  1. Caller

    I'm getting too many emails. Please take me off your list. It's james.reed@office.co.uk.

  2. Agent

    I've found your address and unsubscribed you from the newsletter list, James. You won't receive any more campaign emails from us.

  3. Caller

    Thanks, that's all I needed.

  4. Agent

    You're welcome. Have a good afternoon.

How to connect EmailOctopus

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect EmailOctopus

    From Integrations in the dashboard, choose EmailOctopus and enter the connection details from your EmailOctopus account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the EmailOctopus actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Email integrations

Questions, answered.

Does the agent work with EmailOctopus during the call or after it?

It works during the call. When a caller asks to join a list or unsubscribe, your agent makes the change in EmailOctopus while the conversation is still going.

What do I need to connect EmailOctopus?

You need an EmailOctopus account. Copy the credentials from your EmailOctopus settings, then sign in to the AgentCalls dashboard and connect the tool. Integrations are included from the Growth plan.

Can the agent delete contacts or lists?

Deleting is not offered on calls, so a list or contact is never removed by accident during a conversation. Your agent can add, look up, and unsubscribe contacts.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with EmailOctopus.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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