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Pull form answers, locations and tickets from DataScope into your phone calls.

DataScope replaces paper with mobile forms that your team fills in from phones and tablets, even offline. Connect your DataScope account to AgentCalls and your agent can look up recent submissions, find a location, check open tickets or register a new site while it is on the line. A caller who asks about a visit, an inspection or a job gets a direct answer from your own records, and the details are saved without anyone copying them by hand.

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What your agent can do with Datascope

  • Look up recent form answers and submissions by form, user or date range
  • Find a location by name or code and read its address and coordinates
  • Check the latest tickets and findings raised by your field team
  • Register a new location with name, code and geographic coordinates during a call
  • Read metadata lists such as products or customers to confirm details while speaking to a caller

Datascope exposes 19 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about a recent site inspection

  1. Caller

    Hi, I'm calling about the inspection at our Riverside warehouse last Tuesday. Has the report come through?

  2. Agent

    Yes, Mr. Patel. The inspection form was submitted on Tuesday at 4:15 pm by Dana Morris. Everything passed except the loading dock door, which is logged as a minor finding.

  3. Caller

    Good. Can you tell me if the door has been fixed?

  4. Agent

    The finding is still open. I can add a note to the ticket asking the maintenance team for a repair date if you like.

Booking a new site registration

  1. Caller

    We've just opened a second branch on Harbor Road. I need it added to our system.

  2. Agent

    I can register that now. What is the branch name and the code you want to use?

  3. Caller

    Harbor Road Branch, code HR-02.

  4. Agent

    Done. Harbor Road Branch, code HR-02, is registered with its coordinates. Your team can now submit forms against it from their phones.

Outbound follow-up on open tickets

  1. Agent

    Hello Sarah, this is the team at Northgate Services calling about the safety check at your Elm Street site on the 14th of March.

  2. Caller

    Oh yes, what's the situation?

  3. Agent

    Two findings are still open: a blocked fire exit and a missing first aid kit. We wanted to confirm when these can be cleared.

  4. Caller

    The kit will be replaced by Friday. I'll have the exit cleared today.

  5. Agent

    Thank you. I've noted both updates on the tickets.

How to connect Datascope

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Datascope

    From Integrations in the dashboard, choose Datascope and enter the connection details from your Datascope account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Datascope actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with DataScope during the call or only afterwards?

Both. During a call your agent can look up answers, locations, lists and tickets, and register a new location in real time. Results from the call are saved to DataScope as they happen.

What do I need to connect DataScope?

You need an active DataScope account. Sign in to the AgentCalls dashboard, open the DataScope integration and connect it using your own DataScope credentials from its settings.

Which AgentCalls plan includes this integration?

Tool integrations, including DataScope, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Datascope.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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