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Bigmailer

Let your AgentCalls voice agent manage BigMailer brands and contacts during calls.

Connect BigMailer to your AgentCalls agent and it can work with your email marketing during a phone call. Your agent can check the brands on your account, confirm your user details, and look up the information a caller needs. It can also set up new transactional campaigns for a brand, so a follow-up email goes out as part of the conversation. Connect your BigMailer account once from the settings in your AgentCalls dashboard, and your agent handles the lookups and updates from there.

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What your agent can do with Bigmailer

  • Look up the brands on your BigMailer account while a caller is on the line
  • Confirm account details and connectivity before an outbound call
  • Create a new transactional campaign in a specific brand during a conversation
  • Answer caller questions about which brand or sender a message comes from

Bigmailer exposes 57 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound question about a sender brand

  1. Caller

    Hi, I got an email from Fernwood Coffee last week and I want to know if it's really from you.

  2. Agent

    Thanks for checking. Fernwood Coffee is one of our brands, and I can see it set up on our account. Is there a particular email you'd like to confirm?

  3. Caller

    The one about my loyalty points, sent on Tuesday.

  4. Agent

    That matches a campaign from our Fernwood Coffee brand. I've noted your question, and someone from our team will confirm the details by email this afternoon.

Setting up a follow-up email during a call

  1. Caller

    We just spoke about the spring menu. Can you send me the details by email?

  2. Agent

    Of course. I'll set up a follow-up under the Harbor Bakery brand. What name should I use for the sender?

  3. Caller

    Use Maria Lopez, and the subject should be Spring Menu Preview.

  4. Agent

    Done. The Spring Menu Preview campaign is created on Harbor Bakery, and it will go to your address shortly.

Checking the account before an outbound call

  1. Caller

    Are you the team handling the Northside Gym account? I want to confirm the details before we start.

  2. Agent

    Yes, I can check that. Northside Gym is listed as an active brand on the account. Would you like me to read out the sender name on file?

  3. Caller

    Yes, please.

  4. Agent

    The sender is Northside Gym Team. Let me know if you want a different name before we proceed.

How to connect Bigmailer

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Bigmailer

    From Integrations in the dashboard, choose Bigmailer and enter the connection details from your Bigmailer account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Bigmailer actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Email integrations

Questions, answered.

Does the agent work with BigMailer during the call or after it?

Both. During a call, your agent can look up brands and create transactional campaigns in real time. It can also work with account details at any point in the conversation.

What do I need to connect BigMailer?

You need an active BigMailer account. Enter your BigMailer credentials in the integrations section of your AgentCalls dashboard. The connection takes a few minutes.

Which AgentCalls plan includes this integration?

Integrations, including BigMailer, are included from the Growth plan.

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Put your agent to work with Bigmailer.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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