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RAWG Video Games Database

Give callers instant answers about games, releases and ratings from RAWG.

Connect RAWG Video Games Database to AgentCalls and your agent can look up games while it talks to a caller. It can check release dates, platforms, ratings and developers, find DLC and special editions, and read achievement details. Use it for a game store, a retailer or a gaming café that gets questions by phone. Your agent answers from the same database players use, so the facts are current. Connect the tool with your own credentials from its settings, and the agent starts using it on your next call.

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What your agent can do with RAWG Video Games Database

  • Look up a game's release date, platforms and rating while on the call
  • Find a developer's studio details and list their other titles
  • Tell callers which DLC, GOTY editions and companion apps exist for a game
  • List achievements with their descriptions and completion percentages
  • Answer who worked on a specific game from its development team list

RAWG Video Games Database exposes 27 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about an upcoming release

  1. Caller

    Hi, is Hollow Knight: Silksong out yet? I want to know if it's coming to Switch.

  2. Agent

    Let me check RAWG for you. The game is listed with a release date and platforms. Can you tell me which console you own so I can confirm it's supported?

  3. Caller

    I have a Switch 2.

  4. Agent

    Thanks. The listing shows Nintendo Switch among its platforms and the release date is set. I can send the details to your email if you want them in writing.

Customer wants DLC for a game they own

  1. Caller

    I bought Elden Ring last month. Is there any paid expansion I can pick up?

  2. Agent

    Yes. RAWG lists the Shadow of the Erdtree expansion as an addition to Elden Ring. It is a paid DLC. Would you like me to note that you're interested so someone can call you back with the price in your region?

  3. Caller

    Yes, please. Call me on Thursday afternoon.

  4. Agent

    Done. I've booked a callback for Thursday at 2 pm and added a note about the expansion.

Outbound follow-up on a developer's new title

  1. Agent

    Hello, this is Maya calling from Pixel Corner in Leeds. You asked us last week about the studio behind Dave the Diver. I checked RAWG, and their newest game is listed for next spring.

  2. Caller

    Oh great, I didn't realise they had something new.

  3. Agent

    It lists PC and PlayStation 5. I can reserve a copy for you at the store when it launches. Would that help?

  4. Caller

    Yes, put me down for one.

How to connect RAWG Video Games Database

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect RAWG Video Games Database

    From Integrations in the dashboard, choose RAWG Video Games Database and enter the connection details from your RAWG Video Games Database account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the RAWG Video Games Database actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use RAWG during the call or after it?

During the call. When a caller asks about a game, a developer or a release, your agent looks it up in RAWG while the conversation is still going and answers from the result.

What do I need to connect RAWG?

You need an account with RAWG Video Games Database. Sign in to the AgentCalls dashboard, open Integrations, choose RAWG and enter the credentials from your RAWG settings. Once connected, the agent can use the tool on your next call.

Which AgentCalls plan includes this integration?

Integrations, including RAWG, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with RAWG Video Games Database.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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