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Productivity

Memberspot

Look up members and grant course access from your phone line with Memberspot.

Memberspot hosts your online courses, videos and member community. With AgentCalls, your agent can find a member by email, check which offers they hold, and grant or revoke access during the call. Callers get answers and the right access without waiting for a person. Connect Memberspot with your own credentials from its settings, then manage the integration from your AgentCalls dashboard. Available on the Growth plan and above.

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What your agent can do with Memberspot

  • Find a member by email and confirm their details during the call
  • Check which offers and courses a member currently has access to
  • Grant or revoke course access after the caller is verified
  • Send a one-hour login link so a member can get into their course straight away

Memberspot exposes 13 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Member can't access their course

  1. Caller

    Hi, I bought the bookkeeping course last week but I can't see it in my account.

  2. Agent

    I can help with that. What email did you use to sign up?

  3. Caller

    It's dana.reyes@brightledger.com.

  4. Agent

    Thanks, Dana. I found your account and the bookkeeping course is missing from your offers. I've added it now. You should see it when you log in.

Booking a new course for a customer

  1. Caller

    I'd like to get into the Spanish for Hospitality course. Can you set that up?

  2. Agent

    Sure. Can I have the email address on your Memberspot account?

  3. Caller

    Yes, it's marco@cafeolivo.co.uk.

  4. Agent

    Got it, Marco. You're now enrolled in Spanish for Hospitality. I can also send you a login link that lasts one hour if you'd like to start right away.

Follow-up on a lapsed membership

  1. Agent

    Hello, this is Ahmed from Al Noor Academy calling about your membership renewal. Is this a good time?

  2. Caller

    Yes, go ahead.

  3. Agent

    Your access to the leadership course ended on the first. I can reactivate it for you today if you'd like to continue.

  4. Caller

    Please do, thank you.

  5. Agent

    Done. Your access to the leadership course is active again.

How to connect Memberspot

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Memberspot

    From Integrations in the dashboard, choose Memberspot and enter the connection details from your Memberspot account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Memberspot actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. Your agent can look up members, check offers and change access while the caller is on the line. It can also run follow-up calls to reactivate or update access.

What do I need to connect Memberspot?

You need an active Memberspot account. Enter your own Memberspot credentials from its settings into the AgentCalls dashboard, then choose which actions your agent can use.

Which AgentCalls plan includes this integration?

Memberspot is included from the Growth plan. Lower plans can view the integration but cannot connect it.

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Put your agent to work with Memberspot.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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