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Productivity

Heights Platform

Heights Platform answers student questions and grants course access during your calls.

Connect Heights Platform to your AgentCalls number and your agent can look up a student by email, check how far they have progressed through a course, and find the status of an order. When a caller has paid or been approved, your agent can enroll them or grant access to a course or bundle, so they can start learning without waiting for a team member. Your agent works from the actions you allow, and you choose which ones it can take. Connect your Heights account from its settings in a few minutes.

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What your agent can do with Heights Platform

  • Look up a student by email and see their enrolled courses and paid orders
  • Check a student's overall and course-specific completion progress
  • Find an order by its order ID and tell the caller its status
  • Grant a course or bundle to a student during the call after you confirm the purchase
  • List student roles and update a student's role when the caller needs a different level of access

Heights Platform exposes 16 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Student asks about their progress

  1. Caller

    Hi, I'm Priya Shah. I finished the first module of the design course last week. How far am I along?

  2. Agent

    Thanks Priya. I'm checking your account with that email now. You're at 40 percent on Design Foundations, and your overall progress is 22 percent across your courses.

  3. Caller

    That's more than I thought. Thanks.

Caller buys a course by phone

  1. Caller

    I'd like to get into the copywriting course. Can you set that up for me?

  2. Agent

    Yes. I can give you access to Copywriting for Founders for $149. What email should I use for your student account?

  3. Caller

    Use mark.delaney@northgatestudio.co.uk.

  4. Agent

    Done. You now have access to the course, and you'll see it when you sign in to Heights. Want me to send the login link to that email?

Order status follow-up

  1. Caller

    I bought the bundle on Tuesday but I never got the confirmation. Order number is HT-88214.

  2. Agent

    Let me look that up. Order HT-88214 is paid and includes the Marketing Essentials bundle. Access is active, so you can start right away.

  3. Caller

    Good, I was worried it hadn't gone through.

How to connect Heights Platform

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Heights Platform

    From Integrations in the dashboard, choose Heights Platform and enter the connection details from your Heights Platform account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Heights Platform actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. During a call your agent can look up students, progress and orders, and take actions you have allowed, such as granting access. After a call, the agent can check back with a student or follow up on an open order. You decide which actions it can use.

What do I need to connect Heights Platform?

You need a Heights Platform account and its credentials, which you find in the tool's settings. Add them in the AgentCalls dashboard under Integrations, then choose the actions your agent can use. Connecting takes a few minutes and needs no code.

Which AgentCalls plan includes this integration?

Integrations, including Heights Platform, are included from the Growth plan. Starter plans include calling and messaging but not connected tools.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Heights Platform.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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