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Let your agent find and share the right GIF with Giphy, during the call.

Connect Giphy to AgentCalls and your agent can look up GIFs and stickers by ID, browse categories, and fetch details for several items at once. On a call it can find a fitting reaction or send a visual follow-up to a customer while the conversation is still happening. You connect Giphy with your own credentials from its settings. The agent works in English and Arabic, and integrations are included from the Growth plan.

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What your agent can do with Giphy

  • Look up a GIF or sticker by ID and read its details during a call
  • Fetch up to 100 GIFs or stickers in one lookup
  • Browse Giphy categories to find the right visual before sending it
  • Record how customers interact with GIFs for your analytics

Giphy exposes 23 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound: a customer asks for a thank-you visual

  1. Caller

    Hi, my order from last week finally arrived. Thanks for the quick help.

  2. Agent

    That's great to hear, Maria. Glad it came through. Would you like me to text you a thank-you GIF from our team?

  3. Caller

    Ha, yes please, that would be nice.

  4. Agent

    Done. I've sent it to the number you're calling from. Anything else I can help with today?

Lookup: browsing a category for a service update

  1. Caller

    I'm calling about my bakery's spring promotion. Can you send a cheerful image to our newsletter team?

  2. Agent

    Sure, James. Which kind of visual works best, celebration or spring?

  3. Caller

    Spring, something with flowers.

  4. Agent

    I found a few options in the spring category. I'll add the one you like to the campaign notes and send you the link now.

Outbound: a follow-up after a missed appointment

  1. Agent

    Hello, this is calling from Rivera Dental. Am I speaking with Daniel?

  2. Caller

    Yes, that's me.

  3. Agent

    We missed you at your cleaning this morning at 10:30. Would you like to rebook for Thursday at 2 PM?

  4. Caller

    Thursday works. Sorry about today.

  5. Agent

    No problem at all, Daniel. You're booked for Thursday at 2 PM. I'll send you a quick reminder message.

How to connect Giphy

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Giphy

    From Integrations in the dashboard, choose Giphy and enter the connection details from your Giphy account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Giphy actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Giphy during the call or after it?

Both. Your agent can look up GIFs, stickers and categories while a call is in progress, and it can send a result to the caller by text afterwards.

What do I need to connect Giphy?

You need a Giphy account with its own credentials. Enter them in the Giphy settings from your AgentCalls dashboard, then sign in to confirm the connection.

Which plan includes Giphy?

Integrations, including Giphy, are included from the Growth plan.

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Put your agent to work with Giphy.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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