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Let your agent reply to customers and post to your Facebook Page while you stay on the call.

Connect Facebook and your agent can work with your Page during a phone call. It can create posts, add photos and videos, reply to comments and react to messages. Callers asking about a new offer can hear about it and get a reply from your Page the same day. Facebook Pages only. Personal accounts are not supported. Connect once from the AgentCalls dashboard and your agent handles the rest.

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What your agent can do with Facebook

  • Publish posts, photo posts and video posts on your Facebook Page
  • Create photo albums and add photos to them
  • Reply to comments and react to posts on your behalf
  • Assign roles and tasks to team members for your Page

Facebook exposes 51 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

A customer asks about a new menu item

  1. Caller

    Hi, I saw a post about your new lunch menu. Is the salmon bowl still on it?

  2. Agent

    Yes, the salmon bowl is on the lunch menu until the end of the month. Would you like me to post the full menu on your Page so you can share it?

  3. Caller

    Please do, and add a photo of the bowl if you have one.

  4. Agent

    Done. The menu post with the salmon bowl photo is now live on your Facebook Page.

Replying to a comment after a call

  1. Caller

    Hello, this is Maria from Bright Smile Dental. Someone left a question on our Page about teeth whitening prices.

  2. Agent

    Thanks, Maria. What would you like the reply to say?

  3. Caller

    Tell them the whitening session is 180 dollars and that they can book through our site.

  4. Agent

    Got it. I have replied to the comment with the price and the booking link, and I have added a like to show it was seen.

Announcing a weekend sale

  1. Agent

    Hi Daniel, this is calling from Harbor Garden Center. We are running a 20 percent sale on outdoor plants this weekend. Would you like us to post it on our Facebook Page?

  2. Caller

    Yes, please. Post it with the spring plants photo from last week.

  3. Agent

    Perfect. The sale post with the spring plants photo is live on the Page now, running from Friday to Sunday.

How to connect Facebook

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Facebook

    From Integrations in the dashboard, choose Facebook and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Facebook actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Facebook during the call or after it?

Both. Your agent can act on Facebook while the call is happening, such as replying to a comment or creating a post the caller asked for, and it can also handle requests the caller leaves for later.

What do I need to connect Facebook?

You need a Facebook Page and a Facebook login with permission to manage it. Sign in to Facebook from the AgentCalls dashboard and the connection is set up in one click.

Can the agent use my personal Facebook profile?

No. Facebook integration works with Facebook Pages only, not personal accounts.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Facebook.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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