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Productivity

D2L Brightspace

Let your agent manage D2L Brightspace courses, grades and learners over the phone.

Connect D2L Brightspace and your agent can work with your learning platform during a call. It can create course offerings, enroll learners, look up grades, set up quizzes and add new users. Callers get answers from their course records, and your team gets the follow-up done without leaving the conversation. Connect your Brightspace account from your AgentCalls dashboard and choose the actions your agent can use.

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What your agent can do with D2L Brightspace

  • Create course offerings and course templates for new terms or cohorts
  • Look up grade objects and report a learner's current standing on a call
  • Create numeric, pass/fail, select-box and text grade objects for an org unit
  • Set up quizzes with attempt limits, passwords and notification emails
  • Create user accounts for new students or staff while the caller is on the line

D2L Brightspace exposes 45 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Learner asks about a grade

  1. Caller

    Hi, I'm Priya Shah. I want to know where I stand in the Biology 101 midterm.

  2. Agent

    Hello Priya. Let me check the grade object for that course. One moment.

  3. Agent

    Your midterm is recorded as 84 out of 100. The final grade item is still open.

  4. Caller

    Great, thanks. Can you tell me when the final is due?

  5. Agent

    It is due Friday the 14th at 11:59 pm. I can also send the course link to your email if you like.

New course offering for a cohort

  1. Caller

    We are starting a new cohort of the onboarding course on March 3rd. Can you set it up?

  2. Agent

    Sure. Which course template should I use, and what should the course code be?

  3. Caller

    Use the Onboarding Template and call it ONB-0303.

  4. Agent

    Done. ONB-0303 is created from the Onboarding Template and is ready for enrollment. Do you want me to add the first 12 learners now?

Outbound reminder about a quiz

  1. Agent

    Hi, this is the training team calling for Marcus Hale. Is now a good time?

  2. Caller

    Yes, go ahead.

  3. Agent

    Your safety quiz opens on Monday and allows two attempts. I have set the notification email to the address on your account.

  4. Caller

    Perfect. Thanks for the reminder.

How to connect D2L Brightspace

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect D2L Brightspace

    From Integrations in the dashboard, choose D2L Brightspace and enter the connection details from your D2L Brightspace account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the D2L Brightspace actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up records and make changes while the caller is on the line, and it can also run follow-up tasks after the call ends.

What do I need to connect D2L Brightspace?

A Brightspace account with permission to manage the org units and users you want the agent to use. Sign in with your credentials from the Brightspace settings and connect it from the AgentCalls dashboard.

Which plan includes this integration?

Tool integrations, including D2L Brightspace, are included from the Growth plan.

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Put your agent to work with D2L Brightspace.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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