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Productivity

Coassemble

Connect Coassemble to your AgentCalls agent and answer course and learner questions on the phone.

Connect Coassemble to your AgentCalls agent and your training questions get answered on the phone. Learners call to ask where they are in a course, and your agent looks up their progress and completion status while they wait. Staff can ask for a list of courses or clients without logging in. The agent reads your Coassemble data during the call, so callers get accurate answers instead of a message to call back. Connect with your own Coassemble credentials from its settings.

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What your agent can do with Coassemble

  • Look up a learner's progress and completion status during the call
  • List the courses available to a client or learner
  • Find a client or user record by name or identifier
  • Answer training questions with live data instead of taking a message

Coassemble exposes 4 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Learner checks course progress

  1. Caller

    Hi, I'm Priya Shah. I want to know if I've finished the food safety course.

  2. Agent

    Hello Priya, let me check. Can I confirm the email address on your account?

  3. Caller

    It's priya.shah@brightcafe.co.uk.

  4. Agent

    Thanks. You completed Food Safety Level 2 on 14 March and your certificate is ready in your account.

Manager asks which courses are live for a client

  1. Caller

    Good morning, this is Tom from Northside Dental. Which courses do we currently have assigned?

  2. Agent

    Good morning Tom. Northside Dental has four live courses: Infection Control, Patient Privacy, Fire Safety and Manual Handling.

  3. Caller

    Is Manual Handling still open for new enrolments?

  4. Agent

    Yes, it is open. Would you like me to take a message for your training lead to add more staff?

Follow-up call about an unfinished course

  1. Agent

    Hello, this is the training desk calling for Marcus Reid. Your Fire Safety course is 60 percent complete. Do you have a few minutes?

  2. Caller

    Yes, I got stuck on the evacuation module. Is there a deadline?

  3. Agent

    The course is due on 30 April. The evacuation module is the last part you need. Would you like the link sent to your phone?

How to connect Coassemble

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Coassemble

    From Integrations in the dashboard, choose Coassemble and enter the connection details from your Coassemble account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Coassemble actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Coassemble during the call or after it?

During the call. The agent reads your Coassemble data while the caller is on the line, so answers reflect current progress and course status.

What do I need to connect Coassemble?

A Coassemble account with your own credentials. Enter them in the AgentCalls dashboard under Integrations, then choose which data the agent can read.

Which plan includes this integration?

Integrations, including Coassemble, are included from the Growth plan.

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Put your agent to work with Coassemble.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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