Payment query from a client
- Caller
Hi, I'm calling about invoice account cust 2041. Can you tell me what's still outstanding?
- Agent
Of course. I can see Brightline Dental on account 2041. The balance is 1,240 dollars across two open invoices, the older one is 31 days past due.
- Caller
Oh, I thought the first one was paid. Can you send me the details by email?
- Agent
Yes, I'll note that and ask Chaser to send the statement to the billing address on file. Is billing@brightlinedental.com still the right one?