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Connect Bitly so your agent can look up and manage short links during calls.

Connect Bitly to AgentCalls and your agent can work with your short links while it talks to customers. When a caller asks where a link goes, your agent can check the destination and tell them. It can find a link by name, read its title and tags, and report how many people have clicked it. For paid Bitly plans, your agent can also summarize click activity and show where clicks come from by country, device, or referrer. Your agent can also expand a short link to show its current destination, and check your Bitly usage limits before it runs heavier lookups.

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What your agent can do with Bitly

  • Find a Bitly link by name, tag, or group and read its destination and details during a call
  • Expand a short link to confirm where it sends visitors before your agent shares it
  • Report click activity and traffic sources for your links on paid Bitly plans
  • Check your monthly Bitly limits so lookups never fail halfway through a call

Bitly exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about a promo link

  1. Caller

    Hi, I got a text with a link for the spring sale but it won't load. Can you check it?

  2. Agent

    Sure, let me look that up. Can you read me the short link at the end of the text?

  3. Caller

    It's bit.ly slash spring-sale-2025.

  4. Agent

    Thanks. The link is active and sends to our spring page, but it was set to end on March 31. I can send you the current offer by text right now.

Owner checks link performance

  1. Caller

    How many people clicked the menu link we put on the window poster this week?

  2. Agent

    I can check that. Which link is on the poster?

  3. Caller

    The one called downtown-menu.

  4. Agent

    Downtown menu has 412 clicks in the last seven days. Most came from mobile devices in the 2 to 4 pm window.

Follow-up after a missed call

  1. Agent

    Hi Rachel, this is Maple Street Dental calling about the new patient link we sent you on Tuesday. Did you get a chance to book?

  2. Caller

    Not yet. The link felt a bit long.

  3. Agent

    No problem. I can send you a shorter link that goes straight to our booking page. Would Thursday at 10 be a good time for a call back?

How to connect Bitly

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Bitly

    From Integrations in the dashboard, choose Bitly and enter the connection details from your Bitly account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Bitly actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Marketing & social integrations

Questions, answered.

Does the agent work with Bitly during the call or after it?

Both. During a call your agent can look up links, expand them, and report their details. After a call, it can follow up with a customer using the link information it found.

What do I need to connect Bitly?

You need a Bitly account. Copy your credentials from Bitly's settings and add them in the AgentCalls dashboard. Integrations are included from the Growth plan.

Are click analytics available on every Bitly plan?

No. Click activity and traffic source breakdowns require a paid Bitly plan with analytics access. Your agent can still look up link details and destinations on free plans.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Bitly.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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