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Productivity

Accredible certificates

Issue, look up and manage certificates by phone with your AI voice agent.

Connect Accredible Certificates to AgentCalls and your agent can work with your credentials during a call. It can look up whether a certificate was issued, create a new credential for a learner who just finished a course, or add evidence to an existing record. Your team stays in control of what the agent can change, and every action is logged in your Accredible account.

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What your agent can do with Accredible certificates

  • Look up a learner's certificate or badge status while the caller is on the line
  • Create a credential for a learner after a course, event or exam is confirmed
  • Add evidence items such as a project link or assessment score to an existing credential
  • Remove an outdated reference or delete a credential you no longer want to keep

Accredible certificates exposes 36 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Learner asks for a certificate

  1. Caller

    Hi, I finished the safety training on Monday but I never got my certificate. My name is Rania Haddad.

  2. Agent

    Thanks, Rania. Let me check your records. Can you confirm the email you registered with?

  3. Caller

    It's rania.h@example.com.

  4. Agent

    I found your completion. Your certificate was issued on Monday, and I've just resent the link to that email address.

Creating a credential after an exam

  1. Caller

    This is Tom Hargreaves from Northgate Training. Can you issue a credential for Mia Chen, she passed the forklift assessment today?

  2. Agent

    Sure. I'll create a credential for Mia Chen under the forklift operator course. Should I attach her assessment score of 92?

  3. Caller

    Yes, please attach that.

  4. Agent

    Done. The credential is created with the score attached, and Mia will receive her certificate by email within a few minutes.

Adding evidence to a record

  1. Caller

    I'm calling about James Okafor. He sent us his capstone project link and we want it on his credential.

  2. Agent

    I can add that. Please read me the project link.

  3. Caller

    It's github dot com slash jokafor slash capstone.

  4. Agent

    Added as evidence to James Okafor's credential. It will show on his public badge page from now on.

How to connect Accredible certificates

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Accredible certificates

    From Integrations in the dashboard, choose Accredible certificates and enter the connection details from your Accredible certificates account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Accredible certificates actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or after it?

Both. During a call your agent can look up records and create or update credentials in real time. It can also handle follow-up tasks once a call ends, such as resending a certificate link.

What do I need to connect Accredible Certificates?

You need an Accredible Certificates account. Copy your credentials from the tool's settings, then sign in from the AgentCalls dashboard to connect it. Connections are set up in a few minutes.

Which plan includes this integration?

Integrations, including Accredible Certificates, are included from the Growth plan.

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Put your agent to work with Accredible certificates.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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