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Post messages, create rooms and add people to Webex teams from your phone calls.

Connect Webex to AgentCalls with one click by signing in from your dashboard. During a call, your agent can create a dedicated Webex room for a project or customer, post a message to a team space, or add a colleague to a team so they get access right away. Your agent can also look up the teams you belong to and pull details before it acts, so it works with the right group every time. Use it to keep your team informed after a call without anyone switching apps.

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What your agent can do with Webex

  • Post text, markdown or card messages to a Webex room or person during a call
  • Create a new Webex room for a project, customer or topic
  • Create a team and group rooms under it
  • Add a person to a team by email or person ID
  • List your teams and get team details before taking action

Webex exposes 26 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Booking a follow-up room for a new client

  1. Caller

    Hi, this is Dana Ortiz from Brightline Design. I'd like to start a project with your team next week.

  2. Agent

    Welcome, Dana. I can set that up. Do you want a shared room for the project so your team and ours can talk in one place?

  3. Caller

    Yes, please. Call it Brightline Website Refresh and add my colleague Priya, priya@brightline.co.

  4. Agent

    Done. I've created the Brightline Website Refresh room in Webex and added Priya. You'll both get an invite now.

Checking which team a caller belongs to

  1. Caller

    I'm trying to find the support team on our Webex account. Can you tell me which one I'm in?

  2. Agent

    Sure. I can see you're a member of two teams, Support Operations and Field Sales. Which one do you need?

  3. Caller

    Support Operations. Can you send them a note that the Thursday review moved to 3 pm?

  4. Agent

    Got it. I've posted the message to the Support Operations room in Webex: Thursday review has moved to 3 pm.

Outbound update after a missed appointment

  1. Agent

    Hello, this is Samir from Harbor Dental calling for Mr. Khalid. Your Tuesday visit was missed. Would you like to rebook?

  2. Caller

    Oh, I forgot. Can you move it to Thursday at 10?

  3. Agent

    Thursday at 10 is open. I've booked it and posted the update to the clinic's Webex team room so the front desk knows.

How to connect Webex

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Webex

    From Integrations in the dashboard, choose Webex and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Webex actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Webex during the call or after it?

Both. Your agent can act in Webex while the caller is on the line, such as creating a room or posting a message, and it can also run actions as part of a follow-up call.

What do I need to connect Webex?

You need a Webex account. Sign in to Webex from the AgentCalls dashboard with one click and approve access. You can disconnect it at any time from the same place.

Which plan includes the Webex integration?

Integrations, including Webex, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Webex.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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