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Connect Telnyx so your agent can send and manage messages during calls.

Telnyx runs voice, messaging and data on its own global private network. Connect your Telnyx account to AgentCalls and your agent can work with the notification channels and profiles your business relies on. During a call it can route alerts, update who gets notified and clean up old settings, so the people who need to know are the people who hear about it. Your agent works inside the permissions of the account you connect.

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What your agent can do with Telnyx

  • Create SMS, voice, email or webhook notification channels during a call
  • Set up notification profiles that group channels for your team
  • Add or remove notification settings when your alert rules change
  • Delete outdated channels, profiles or settings you no longer use
  • Provision and remove networks for connected devices

Telnyx exposes 30 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Changing who gets urgent alerts

  1. Caller

    Hi, this is Mark from Rivera Logistics. Can you add my mobile to the urgent dispatch alerts?

  2. Agent

    Of course. I'll add an SMS channel for your mobile and link it to the urgent dispatch profile. Can you confirm the number ends in 4417?

  3. Caller

    Yes, that's right.

  4. Agent

    Done. You'll get urgent dispatch alerts from today.

Removing an old webhook

  1. Caller

    We moved our order system last month. The old webhook alerts are still firing.

  2. Agent

    I can see a webhook channel called Legacy Orders. Do you want me to delete it?

  3. Caller

    Yes, please delete it.

  4. Agent

    Deleted. The Legacy Orders channel is removed and will no longer receive events.

Outbound follow-up on a notification change

  1. Agent

    Hello, this is the AgentCalls assistant for Harbor Dental. I'm calling to confirm your new appointment alert settings.

  2. Caller

    Sure, what changed?

  3. Agent

    Appointment reminders now go to the front desk profile. Would you like the same reminders copied to your personal email?

  4. Caller

    Yes, add my email too.

How to connect Telnyx

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Telnyx

    From Integrations in the dashboard, choose Telnyx and enter the connection details from your Telnyx account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Telnyx actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Messaging & team chat integrations

Questions, answered.

Does the agent work with Telnyx during the call or after it?

Both. Your agent can act in Telnyx while the caller is still on the line, or after the call ends from a follow-up task you set up in AgentCalls.

What do I need to connect Telnyx?

You need a Telnyx account and its credentials from the Telnyx settings. Add them in the AgentCalls dashboard under Tools. Integrations are included from the Growth plan.

Can the agent delete notification channels or profiles?

Yes. The agent can delete channels, profiles and settings by ID. Limit what it can change by connecting an account with the permissions you want it to have.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Telnyx.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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