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Let your agent send, edit and manage Telegram messages during live calls.

Connect Telegram to AgentCalls with your bot credentials from Telegram's settings, and your voice agent can work inside your chats while it talks to a caller. It can send a message to your team group when a lead calls, look up a chat's current details, check who the administrators are, or forward a message to the right person. It can also edit or delete a message the bot sent, so your records stay accurate. Set it up once and the agent handles routine chat tasks on the phone.

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What your agent can do with Telegram

  • Send messages and forward them to the right team chat or channel during a call
  • Look up current chat details and the list of chat administrators
  • Edit or delete messages the bot has sent to keep chats up to date
  • Export a fresh invite link so a new customer can join a group after a call
  • Answer chat callbacks and read recent chat history to keep context

Telegram exposes 18 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound call from a new customer asking to join the group

  1. Caller

    Hi, I was told to join your Telegram group for updates. Can you send me the link?

  2. Agent

    Of course. I'm generating a fresh invite link for you now, and I'll post it to your number right after this call.

  3. Caller

    Great, thank you.

  4. Agent

    You're welcome, Maya. Look out for the link in your messages in the next minute.

Caller checks who handles their account

  1. Caller

    Who is the admin in the Northside Plumbing support chat?

  2. Agent

    Let me check that for you. The current administrators are Dana Reyes and Tom Whitfield.

  3. Caller

    Perfect, can you ask Dana to call me back before 3 pm?

  4. Agent

    Yes, I'll forward your request to Dana in the support chat now, and I'll note the 3 pm deadline.

Outbound follow-up after a missed appointment

  1. Agent

    Hello, this is Sam calling for Riverside Dental. We missed you at your 10 am visit today.

  2. Caller

    Oh no, I forgot. Can I still come in tomorrow?

  3. Agent

    Yes, we have 9:30 am tomorrow. I'll update the reminder in our team chat so the front desk knows.

  4. Caller

    That works, thanks.

How to connect Telegram

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Telegram

    From Integrations in the dashboard, choose Telegram and enter the connection details from your Telegram account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Telegram actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does Telegram work during the call or after it?

Both. Your agent can send, edit, forward or look up Telegram messages while it is on the call, and it can also act after the call ends.

What do I need to connect Telegram?

You need a Telegram bot and its credentials from Telegram's settings. Sign in to the AgentCalls dashboard, open Integrations, and connect Telegram with your bot details. The bot must be an administrator in any chat where it needs admin rights.

Which plan includes Telegram?

Telegram is included from the Growth plan, along with all other AgentCalls integrations.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Telegram.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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