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Let your agent reply to customers and manage contacts across Superchat channels.

Superchat brings WhatsApp, Instagram Direct, Facebook Messenger and email into one inbox. With AgentCalls connected to Superchat, your agent can look up a customer, find the right channel, and act on the contact record while the caller is still on the line. It can create a new contact from details the caller gives, check an existing record before answering, and keep your contact list current without anyone opening the inbox. Your team stays in control of the conversations that need a person.

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What your agent can do with Superchat

  • Look up an existing contact by ID and confirm their details during the call
  • Create a new contact from name, phone and email the caller gives
  • Pull the list of contacts and channels to answer questions about where a customer can be reached
  • Check user and channel details before routing a follow-up to the right team member

Superchat exposes 17 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound: new customer asks to be added

  1. Caller

    Hi, I'd like to get updates about my order by WhatsApp. Can you add me?

  2. Agent

    Of course. What name should I put on the account, and what's the best number to reach you on WhatsApp?

  3. Caller

    It's Maria Lopez, and the number is the one I'm calling from.

  4. Agent

    Thanks, Maria. I've added you as a contact, so you'll receive order updates on WhatsApp from now on.

Lookup: customer checks where they are registered

  1. Caller

    I think I'm already in your system, but I'm not sure which email I used.

  2. Agent

    No problem. Can you give me the phone number you normally use?

  3. Caller

    It's 07700 900182.

  4. Agent

    I found your record, James Okafor. You're reachable on WhatsApp and email. Would you like me to send your next update to email?

Outbound: follow-up on a missed callback

  1. Agent

    Hello, this is calling from the Brightside Dental team. Am I speaking with Priya Nair?

  2. Caller

    Yes, that's me.

  3. Agent

    We tried to confirm your appointment on Thursday at 2:30. I've also sent the details to your Instagram Direct so you have them in writing.

  4. Caller

    Great, thank you. Yes, Thursday is fine.

How to connect Superchat

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Superchat

    From Integrations in the dashboard, choose Superchat and enter the connection details from your Superchat account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Superchat actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Superchat during the call or after it?

Both. During a call your agent can look up or create contacts and check channels in real time. After a call it can record the outcome so your team sees the full history in Superchat.

What do I need to connect Superchat?

You need an active Superchat account. Add your Superchat credentials in the AgentCalls dashboard under Tools, then choose which actions your agent can use.

Which plan includes Superchat?

Tool integrations, including Superchat, are included from the Growth plan.

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Put your agent to work with Superchat.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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