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Text your customers from your phone agent with SMS Alert.

SMS Alert connects your phone agent to SMS, RCS, WhatsApp and Telegram from one account. During a call your agent can check your SMS credit balance, look up contact groups and sender IDs, add a new contact, and send the caller a shortened link or a message template. Connect your SMS Alert account from its settings, and your agent works with the channels you already use.

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What your agent can do with SMS Alert

  • Check your SMS credit balance before sending messages during a call
  • Look up contact groups and create new groups for campaigns
  • Add a new caller to your contacts with their name and number
  • Send approved SMS templates and shortened links to the caller's phone

SMS Alert exposes 23 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound: caller asks for a link to order details

  1. Caller

    Hi, I placed an order this morning but I didn't get the tracking page. Can you send it?

  2. Agent

    Of course. Can I confirm the mobile number ending in 4471 is the one to text?

  3. Caller

    Yes, that's the one.

  4. Agent

    Done. I've sent the tracking link to that number. It should arrive within a minute.

Inbound: new customer joins the mailing list

  1. Caller

    I'd like to hear about your weekend offers. Can you add me to your text list?

  2. Agent

    Happy to. What name should I put on the contact, and is this the number you want offers sent to?

  3. Caller

    It's Priya Shah, and yes, this number.

  4. Agent

    Thanks, Priya. You're added to the Weekend Offers group. You'll get the next message on Friday.

Outbound: follow-up after a missed appointment

  1. Agent

    Hi, this is the team at Rivera Dental calling about your cleaning on Tuesday at 10:30. Is now a good time?

  2. Caller

    Oh, I forgot. Can I reschedule?

  3. Agent

    Absolutely. I'll text you a link to pick a new time that works. Would Thursday morning suit you?

  4. Caller

    Thursday at 9 would be good.

  5. Agent

    Perfect, you're booked for Thursday at 9. The confirmation is on its way by text now.

How to connect SMS Alert

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect SMS Alert

    From Integrations in the dashboard, choose SMS Alert and enter the connection details from your SMS Alert account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the SMS Alert actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Messaging & team chat integrations

Questions, answered.

Does the agent use SMS Alert during the call or after it?

Both. Your agent can send a text or link while the caller is still on the line, and it can log new contacts and groups as part of the call.

What do I need to connect SMS Alert?

You need an SMS Alert account with its own credentials. Sign in to the AgentCalls dashboard, open Integrations, choose SMS Alert, and enter the credentials from your SMS Alert settings.

Which plan includes SMS Alert?

Integrations, including SMS Alert, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with SMS Alert.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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