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Connect Re:amaze so your agent can look up and log customer conversations during calls.

Re:amaze runs your support inbox across live chat, email and social messages. With AgentCalls connected, your agent can use your Re:amaze setup while it talks to a caller. It can pull the right response template to answer a common question, check which tags or topics a customer's past conversations have, and help the caller without making them repeat themselves. Connect your Re:amaze account in the AgentCalls dashboard and your agent can work with the support tools your team already uses.

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What your agent can do with Re:amaze

  • Pull your saved response templates so the agent answers common questions in your own words.
  • Look up tags from past conversations to understand what a caller has contacted you about.
  • Use your reporting tags to route a caller to the right team or topic.
  • Keep support answers consistent across phone and chat.

Re:amaze exposes 8 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about a return policy

  1. Caller

    Hi, I bought a jacket last week and want to know how returns work.

  2. Agent

    Happy to help. Our standard return window is 30 days from delivery. I can send you the full returns steps by email while we are on the line. What is the best address?

  3. Caller

    Send it to sarah.lin@mail.com, thanks.

  4. Agent

    Done. You will have it in a few minutes, and it includes the return label option.

Returning customer with an open topic

  1. Caller

    I wrote in about a delayed order on Monday. Is there any update?

  2. Agent

    Thanks for calling back, James. I can see your earlier message was tagged as shipping delay. Let me check the order status for you.

  3. Agent

    Your order left our warehouse on Tuesday and should arrive by Friday, May 16. I have added a note to your conversation so the team sees you called.

Outbound follow-up after a chat

  1. Agent

    Hello, this is Maya calling from Harbor Dental. I am following up on the chat you had with us yesterday about your cleaning.

  2. Caller

    Oh yes, I wanted to know if Thursday at 10 is still free.

  3. Agent

    It is. I have noted that in your conversation so the front desk has it. Would you like me to send the confirmation message now?

How to connect Re:amaze

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Re:amaze

    From Integrations in the dashboard, choose Re:amaze and enter the connection details from your Re:amaze account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Re:amaze actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can use Re:amaze during a live call, such as pulling a response template or checking a past tag. It can also add notes to a conversation after the call ends.

What do I need to connect Re:amaze?

You need a Re:amaze account and your sign-in details from its settings. Enter them in the AgentCalls dashboard once and the agent can use them from then on.

Which plan includes this integration?

Integrations are included from the Growth plan. Re:amaze is available on Growth and above.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Re:amaze.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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