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Let your phone agent post, look up and manage Pumble messages during calls.

Connect Pumble and your agent can work inside your team's channels while it talks to customers and staff. It can look up who is in the workspace, find the right channel, and check recent messages. When a caller needs a team to act, the agent can post the details to the right channel, then edit or remove a message if something changes. Your team sees every update where it already works, without anyone switching apps.

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What your agent can do with Pumble

  • Post a call summary or urgent request to the right Pumble channel
  • Look up team members and channels so the agent routes requests correctly
  • Search past messages to answer questions about an earlier order or conversation
  • Edit or delete a message the agent posted when details change

Pumble exposes 9 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Urgent request from a client

  1. Caller

    Hi, this is Dana Reyes from Harbor Dental. Our scheduling screen is down and we have patients arriving at nine.

  2. Agent

    Thanks Dana, I'm sorry about that. I'm posting this to the front-desk channel now so the team sees it right away.

  3. Agent

    Done. I've flagged it as urgent and tagged Marcus, who handles the system. He should reply shortly.

  4. Caller

    Perfect, thank you.

Checking an earlier decision

  1. Caller

    Can you tell me if the team agreed to extend the Calder Street project deadline?

  2. Agent

    Let me search the project channel for that. One moment.

  3. Agent

    Yes, on Tuesday Priya wrote that the deadline moved to March 14, pending the client's sign-off.

  4. Caller

    Great, that's what I remembered. Thanks.

Correcting an update after a call

  1. Caller

    Please change the delivery window I gave earlier. It's now Thursday morning, not Wednesday.

  2. Agent

    Understood. I'll update the message in the operations channel so the team has the right day.

  3. Agent

    Updated. The post now shows Thursday morning, and I've noted the change was made on your call today.

  4. Caller

    Thanks, that saves a lot of confusion.

How to connect Pumble

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Pumble

    From Integrations in the dashboard, choose Pumble and enter the connection details from your Pumble account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Pumble actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Pumble during the call or after it?

Both. It can post, look up and search messages while the caller is still on the line, and it can post a summary once the call ends.

What do I need to connect Pumble?

An AgentCalls account on the Growth plan or higher, and a Pumble connection set up from your AgentCalls dashboard. You provide your own Pumble credentials from Pumble's settings.

Which plan includes the Pumble integration?

Pumble is included from the Growth plan. Integrations are not available on the Starter plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Pumble.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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