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Connect Peerdom to your voice agent and keep your roles, people and groups in sync.

Peerdom maps how your organization works, from roles and people to groups, projects and goals. Connect your Peerdom account to AgentCalls and your voice agent can look up who owns what, add a new person, or create a role during a call. Changes show up in Peerdom straight away, so the map stays current without someone updating it after each conversation.

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What your agent can do with Peerdom

  • Look up roles, groups and people so callers get the right contact
  • Create a new person record when a new team member is introduced on a call
  • Add roles and groups under the right parent on your map
  • Mark former team members as inactive without losing their history
  • Update custom fields such as owner, type and visibility

Peerdom exposes 19 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Routing a call to the right owner

  1. Caller

    Hi, I need to speak with whoever handles the Northgate account.

  2. Agent

    Let me check. The Northgate account sits in the Client Success group, and Dana Ortiz leads that role. Would you like me to transfer you to her line now?

  3. Caller

    Yes, please.

  4. Agent

    Connecting you to Dana now. One moment.

Adding a new hire during a call

  1. Caller

    I'm calling to let you know we hired Priya Raman this week. She'll start in the Operations group.

  2. Agent

    Thanks, Priya is noted. I've added her to Peerdom under Operations. Which role should I attach her to?

  3. Caller

    The Logistics Coordinator role.

  4. Agent

    Done. Priya Raman is now listed under Logistics Coordinator in Operations.

Following up on a departure

  1. Agent

    Hello Marcus, this is calling from Lakeside Dental about the staff update you asked for.

  2. Caller

    Sure, go ahead.

  3. Agent

    Tom Becker has left the practice as of Friday. I've marked him as a former peer in Peerdom, so his old role is now free to reassign.

  4. Caller

    Great, thanks for doing that.

How to connect Peerdom

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Peerdom

    From Integrations in the dashboard, choose Peerdom and enter the connection details from your Peerdom account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Peerdom actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up and update Peerdom while a call is live, and it can also make changes after a call as part of a follow-up.

What do I need to connect Peerdom?

You need an active Peerdom account. Sign in from your AgentCalls dashboard, enter the credentials from your Peerdom settings, and choose which actions the agent can use.

Which plan includes this integration?

Peerdom is included from the Growth plan.

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Put your agent to work with Peerdom.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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