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Messaging & team chat

OneSignal User Auth

Connect OneSignal User Auth so your agent can reach customers on the right channel during calls.

OneSignal User Auth lets your customers sign in and be recognized across push, email, SMS, and in-app messages. With AgentCalls connected, your agent can look up whether a caller has an active account, confirm the channels they have opted into, and send them a follow-up message with booking details or a link after the call. Connect your OneSignal account once from the AgentCalls dashboard and your agent can use the tool during calls, with the actions your business allows.

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What your agent can do with OneSignal User Auth

  • Check whether a caller has an active OneSignal user profile before the call goes further
  • Confirm which channels a customer has opted into, such as push, email, or SMS
  • Send a follow-up text or email with booking details or a link after the call ends
  • Update a customer's contact details or tags when they give a new email or number on the phone
  • Keep a record of call outcomes against the same customer profile for your team to review

OneSignal User Auth exposes 12 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Returning customer asks about a booking

  1. Caller

    Hi, I think I signed up for your updates last month. Can you tell me if my booking reminders are turned on?

  2. Agent

    Sure. I can see your profile, Maria. Text reminders are on and email is off. Would you like me to switch email on as well?

  3. Caller

    Yes, please. And can you send me the appointment details?

  4. Agent

    Done. Your email is on now, and the appointment details are on their way to your phone by text.

New caller gives a new number

  1. Caller

    I changed my phone number last week. The old one is still on file, I think.

  2. Agent

    Thanks for letting me know. What's the new number?

  3. Caller

    It's 0161 496 0823.

  4. Agent

    Got it. I've updated your profile with the new number, so reminders will reach you there from now on.

Follow-up after a missed appointment

  1. Agent

    Hello, this is calling from Harbor Dental about your visit this morning. We missed you at ten.

  2. Caller

    Oh, I'm sorry. Something came up. Can I come in Thursday?

  3. Agent

    Thursday at two is open. I'll book it now and send a confirmation to your email.

  4. Caller

    Perfect, thank you.

How to connect OneSignal User Auth

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect OneSignal User Auth

    From Integrations in the dashboard, choose OneSignal User Auth and enter the connection details from your OneSignal User Auth account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the OneSignal User Auth actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the integration work during the call or after it?

Both. Your agent can look up profile and channel details while you are on the phone, and it can send messages once the call ends or when you ask for them.

What do I need to connect OneSignal User Auth?

A OneSignal account with its own credentials. In the AgentCalls dashboard, open Integrations, choose OneSignal User Auth, and enter the credentials from your OneSignal settings.

Which AgentCalls plan includes this integration?

Integrations are included from the Growth plan onward. Smaller plans can see the list but cannot turn integrations on.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with OneSignal User Auth.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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