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Send push notifications from your agent to your team's phones and desktops with ntfy.

Connect ntfy and your agent can send a push notification to a topic during a call, so the right person sees it on their phone or desktop straight away. Use it to alert on-call staff about a new booking, a rush order or an urgent customer request. Your agent can also check the latest message on a topic or fetch recent messages, so it can tell a caller whether a notice has already gone out. Connect with your ntfy credentials from its settings, and your agent works within the topics you choose.

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What your agent can do with Ntfy

  • Send a push notification to a topic while a call is in progress
  • Alert staff on their phone or desktop when a caller needs urgent attention
  • Check the latest message on a topic before sending a duplicate alert
  • Fetch recent cached messages to confirm an earlier notice was delivered
  • Review scheduled notifications so callers hear accurate follow-up timing

Ntfy exposes 12 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Urgent alert for a rush order

  1. Caller

    Hi, I placed an order an hour ago and I need to change the delivery address. It's urgent.

  2. Agent

    I can help with that. I'm sending the dispatch team an alert now so they can catch the order before it leaves.

  3. Agent

    Done. The team has the message on their phones. Can you tell me the new address?

  4. Caller

    It's 18 Orchard Lane, Leeds.

  5. Agent

    Thanks, I've added it to the alert so they can update the order right away.

Checking an earlier notice

  1. Caller

    Did anyone get my message about the broken oven? I reported it this morning.

  2. Agent

    Let me check. I'm looking at the latest message on the maintenance topic now.

  3. Agent

    Yes, the maintenance team received your report at 9:14 this morning. They're expected at the site by 11.

  4. Caller

    Good, thanks. I'll wait for them.

Follow-up after a booking

  1. Caller

    Can you let the front desk know I'm running ten minutes late for my 3 o'clock appointment?

  2. Agent

    Of course. I'm sending a notification to the front desk topic now.

  3. Agent

    The desk has been notified. Your appointment with Dr. Patel is still booked for 3 o'clock, and they'll hold your slot.

  4. Caller

    Perfect, thank you.

How to connect Ntfy

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Ntfy

    From Integrations in the dashboard, choose Ntfy and enter the connection details from your Ntfy account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Ntfy actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. Your agent can send a notification while the caller is still on the line, and it can check earlier messages or scheduled notifications at any point during the call.

What do I need to connect ntfy?

You need an ntfy account and your credentials from its settings. Then sign in from the AgentCalls dashboard and choose the topics your agent can use.

Which plan includes ntfy?

The ntfy integration is included from the Growth plan.

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Put your agent to work with Ntfy.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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