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Send SMS and WhatsApp messages from your agent's phone calls with MSG91.

Connect MSG91 to AgentCalls and your agent can send SMS messages as part of a call. A caller can ask for a confirmation, a receipt or a link, and the agent sends it while still on the line. Your agent can also look up event and campaign activity in Segmento, so it can answer questions about past messages and outreach. Connect your MSG91 account from its settings, and the agent works within the permissions you set.

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What your agent can do with Msg91

  • Send SMS to the caller during a call, such as a confirmation or a booking link.
  • Confirm delivery details by texting the number the caller gives you.
  • Check Segmento campaigns and event types to answer questions about outreach.
  • Look up failed events to explain why a message did not go through.
  • Log user actions as Segmento events when a caller completes a task.

Msg91 exposes 8 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound booking confirmation

  1. Caller

    Hi, I just booked a table for four at 7:30 tonight. Can you send me the details by text?

  2. Agent

    Of course. I have your booking under Sarah Mitchell for four guests at 7:30 PM today. I'm sending the confirmation to the number you're calling from now.

  3. Caller

    Perfect, thanks.

  4. Agent

    Sent. You should see it in a moment. Anything else I can help with?

Delivery question about an earlier message

  1. Caller

    I was supposed to get a text about my order yesterday, but nothing came through.

  2. Agent

    Let me check that. Can I have the mobile number you use?

  3. Caller

    It's 07700 900 214.

  4. Agent

    Thanks. The message failed because the number was not reachable at that time. I've resent the order update to 07700 900 214 now, so it should arrive shortly.

Outbound reminder call

  1. Agent

    Hello, this is a call from Riverside Dental about your appointment on Thursday at 10 AM. Is this a good time?

  2. Caller

    Yes, go ahead.

  3. Agent

    Would you like me to text you the clinic address and a link to reschedule?

  4. Caller

    Yes, please.

  5. Agent

    Done. The text is on its way with both.

How to connect Msg91

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Msg91

    From Integrations in the dashboard, choose Msg91 and enter the connection details from your Msg91 account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Msg91 actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent send messages during the call or afterwards?

Both. Your agent can send an SMS while the caller is still on the line, or as a follow-up after the call ends.

What do I need to connect MSG91?

You need an MSG91 account with its credentials. Sign in to the AgentCalls dashboard, open Integrations, and enter your MSG91 details from its settings.

Which plan includes this integration?

Integrations, including MSG91, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Msg91.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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