Returning customer, preferences remembered
- Caller
Hi, it's Dana. I'm calling to book a cut like last time.
- Agent
Hi Dana, good to hear from you. Last time you asked for a late afternoon slot with Priya, and a shorter back. Should I book the same?
- Caller
Yes, same. Thursday if you have it.
- Agent
Thursday at 4:30 with Priya, shorter back. I've saved that to your profile for next time.