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Connect Mapbox so your agent can find addresses and give directions during calls.

Connect Mapbox to AgentCalls and your agent can turn a caller's spoken address into exact coordinates, confirm a location, and give driving directions. Ideal for delivery, field service, and appointment businesses that need to know where a customer is and how to get there. The agent uses your own Mapbox account and credentials, so usage and billing stay with you.

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What your agent can do with Mapbox

  • Turn a spoken address into exact coordinates during the call
  • Confirm a caller's location by reverse geocoding GPS coordinates into a place name
  • Quote driving directions and estimated travel time between two points
  • Check several addresses at once when planning a route for the day

Mapbox exposes 32 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Service visit within the coverage area

  1. Caller

    Hi, I need someone to look at my water heater. I'm at 214 Carver Street, Bristol.

  2. Agent

    Thanks. I've found the address. Our nearest technician can reach you in about 18 minutes. Would tomorrow at 9 in the morning work for you?

  3. Caller

    Yes, that works.

  4. Agent

    Great, I've booked it for 9 AM tomorrow. You'll get a text with the technician's arrival window.

Delivery driver asks for directions

  1. Caller

    I'm driving to your warehouse on Harbour Road. What's the fastest way from the north exit of the M5?

  2. Agent

    From the north exit, take the A38 south for about 6 miles, then follow the signs for Harbour Road. The drive takes around 12 minutes with current traffic.

  3. Caller

    Perfect, is there a loading bay at the back?

  4. Agent

    Yes, the loading bay is on the left side of the building. I'll note that your arrival is about 12 minutes away.

Outbound reminder with a travel estimate

  1. Agent

    Hello Maria, this is a call from Rivera Dental about your appointment at 3 PM today.

  2. Caller

    Oh, I forgot. Is it far from the downtown station?

  3. Agent

    It's about a 9 minute drive from downtown station, with parking at the rear of the clinic. Would you like me to confirm the 3 PM slot?

  4. Caller

    Yes, please confirm.

  5. Agent

    Confirmed for 3 PM today. See you soon, Maria.

How to connect Mapbox

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Mapbox

    From Integrations in the dashboard, choose Mapbox and enter the connection details from your Mapbox account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Mapbox actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does Mapbox work during the call or only afterward?

It works during the call. Your agent can look up addresses, confirm locations, and quote directions while the caller is on the line.

What do I need to connect Mapbox?

You need a Mapbox account and an access token from its settings. Sign in from the AgentCalls dashboard, add the token under Integrations, and the agent can start using it.

Which plan includes Mapbox?

Integrations, including Mapbox, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Mapbox.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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