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Send iMessage, RCS and SMS from your agent with Linq. Messages, numbers and payments.

Linq lets your agent send and manage iMessage, RCS and SMS conversations during a call. Your agent can start a chat, add people to group conversations, share attachments and check whether a customer can receive iMessage or RCS before sending. Connect your Linq account with its credentials from the Linq settings, and your agent can follow up with customers in the channel they already use. Sending and payment actions only run when you have confirmed the details.

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What your agent can do with Linq

  • Check whether a customer can receive iMessage or RCS before sending a message
  • Start a new chat or reuse an existing conversation and send the first message
  • Add an external participant to an existing group chat
  • Send attachments and manage phone numbers used for messaging
  • Create payment requests and send checkout links after a call

Linq exposes 68 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound booking with a follow-up text

  1. Caller

    Hi, I'd like to book a haircut for Saturday morning if you have anything free.

  2. Agent

    Sure. We have 9:30 or 11:00 on Saturday. Which one suits you, and what's the best name for the booking?

  3. Caller

    11:00, under Maya Ortiz.

  4. Agent

    Thanks Maya, you're booked for Saturday at 11:00. I'm sending the confirmation to this number by text now.

Checking how to reach a customer

  1. Caller

    Can you send me the address and the parking details? I'd rather get it in a message.

  2. Agent

    Of course. I'll check whether your phone can receive iMessage so the map and photos come through properly.

  3. Agent

    Your phone supports iMessage. I've sent the address, parking instructions and a photo of the entrance to this number.

  4. Caller

    Perfect, thank you.

Outbound reminder about an unpaid invoice

  1. Agent

    Hello, this is Northside Dental calling for Daniel Brooks. Is this a good time for a quick note about your balance?

  2. Caller

    Yes, go ahead.

  3. Agent

    Your balance is 85 pounds. I can send a secure payment link by text so you can pay now. Shall I send it?

  4. Caller

    Yes, please send it.

  5. Agent

    Done. The link is on its way to your phone, and it's valid for seven days.

How to connect Linq

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Linq

    From Integrations in the dashboard, choose Linq and enter the connection details from your Linq account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Linq actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does Linq work during the call or after it?

Both. Your agent can send messages, check capability and add participants while the call is in progress, or follow up with a text after the call ends.

What do I need to connect Linq?

You need a Linq account with its own credentials. Copy them from the Linq settings and sign in from the AgentCalls dashboard. Your agent will then use the connection for the actions you enable.

Which plan includes this integration?

Linq is included from the Growth plan.

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Put your agent to work with Linq.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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