Start free

Let your agent manage LINE messages, audiences and rich menus during calls.

Connect LINE to AgentCalls and your agent can work with your LINE Official Account while it talks to your customers. It can create and update rich menus so callers get the right options, check how many messages you sent on a given day, and look up members of group chats your account belongs to. Anything your agent changes is applied to your Official Account directly, so the menus and audiences your customers see stay in step with what was said on the phone.

Start freeSee pricing

What your agent can do with LINE

  • Create rich menus, upload their images, and set them as default or link them to a specific user
  • Link or unlink a personal rich menu for a customer after a call
  • Check how many reply, push and broadcast messages you sent on a given date
  • Look up members of a group or legacy chat your LINE Official Account belongs to
  • Fetch a rich menu's layout and actions to confirm what customers can tap

LINE exposes 17 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks for the spring menu

  1. Caller

    Hi, I saw a spring menu on your LINE account last week. Can you show me it?

  2. Agent

    Of course. Let me check the menu linked to your account. It has the spring drinks and the new lunch set. Want me to link it to you so it shows up in your chat?

  3. Caller

    Yes please, thanks.

  4. Agent

    Done. Open your LINE chat with us and the menu will be at the bottom. Anything else I can do?

Owner checks yesterday's broadcast reach

  1. Caller

    How many messages did we send out yesterday on LINE? I need the number for my report.

  2. Agent

    Yesterday, March 12, your account sent 1,184 messages in total. That's 912 broadcasts and 272 replies. Do you want the same numbers for last week?

  3. Caller

    No, that's enough. Thank you.

  4. Agent

    You're welcome. I can also send you the weekly summary by email if that helps.

Replacing the holiday menu

  1. Caller

    We're closed on Friday for the holiday. Can you swap out the menu on LINE to show the closing hours?

  2. Agent

    Sure. I'll create a new rich menu with the holiday hours and set it as the default. The old menu will stay in place until you tell me to remove it. Shall I go ahead?

  3. Caller

    Yes, go ahead.

  4. Agent

    The new menu is live as your default. Customers will see the holiday hours at the bottom of their chat. I'll switch back on Monday if you'd like.

How to connect LINE

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect LINE

    From Integrations in the dashboard, choose LINE and enter the connection details from your LINE account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the LINE actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

SlackVerifiedMessaging & team chatSlack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their…SlackbotMessaging & team chatSlackbot gives agents workspace-wide read access to a Slack workspace on behalf of the installing user - search…DiscordMessaging & team chatAn instant messaging and VoIP social platform.FigmaMessaging & team chatA collaborative interface design tool.WrikeMessaging & team chatWrike is a project management and collaboration tool offering customizable workflows, Gantt charts, reporting, and…Microsoft TeamsMessaging & team chatMicrosoft Teams integrates chat, video meetings, and file storage within Microsoft 365, providing virtual collaboration…

All Messaging & team chat integrations

Questions, answered.

Does the agent work with LINE during the call or after it?

Both. Your agent can read and update LINE during a live call, such as linking a menu for a caller, or it can follow up after the call once the conversation is done.

What do I need to connect LINE?

You need a LINE Official Account with a Messaging API channel. Copy the channel credentials from the LINE settings and add them in your AgentCalls dashboard. Some actions, like listing group members, require a verified or premium Official Account.

Which plan includes LINE?

Integrations are included from the Growth plan. Ask your agent to set up the connection from your AgentCalls dashboard, and it will guide you through the steps.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with LINE.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

Start freeSee pricing