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Send texts and check your SMS balance from a live phone call with LabsMobile.

Connect your LabsMobile account and your agent can send SMS messages during or after a call, check how many credits you have left, and look up current SMS prices by country. Callers can ask for a confirmation or booking details by text while they are still on the line. Your agent can also check your balance before a campaign and tell you when credits are running low. Connect with your own LabsMobile credentials from the tool's settings, sign in from the AgentCalls dashboard, and your agent is ready to use it.

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What your agent can do with LabsMobile

  • Send an SMS confirmation or booking details to a caller during the call
  • Check your remaining LabsMobile SMS credits before sending a campaign
  • Look up current SMS prices for specific countries when a caller asks
  • Send a follow-up text after an outbound call, such as a reminder or a link
  • Test a message format without sending or spending credits

LabsMobile exposes 4 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Booking confirmation by text

  1. Caller

    Hi, I booked a cleaning for Thursday. Can you text me the details?

  2. Agent

    Of course. I see Thursday at 2:30 pm with Maria, at 14 Oak Street. I'm sending the confirmation to the number you're calling from now.

  3. Caller

    Perfect, thanks.

  4. Agent

    It's on its way. Reply to that text if you need to move the time.

Checking credits before a campaign

  1. Caller

    Before we send the spring offer texts, do we have enough credits for about 1,200 messages?

  2. Agent

    Your LabsMobile account has 840 SMS credits left, so you're short for 1,200 messages. Would you like me to send the offer to the first 800 customers now?

  3. Caller

    Yes, go ahead with those 800.

  4. Agent

    Done. I've submitted 800 messages. I'll let you know the balance once they're processed.

Follow-up text after an outbound call

  1. Agent

    Hi Daniel, this is calling from Harbor Dental about your appointment on Friday at 10 am. Is that still good for you?

  2. Caller

    I can't make it. Can I move it to Monday?

  3. Agent

    Monday at 9 am is open. I'll text you the new time with a link to confirm. Is this number still the best one?

  4. Caller

    Yes, that's fine.

How to connect LabsMobile

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect LabsMobile

    From Integrations in the dashboard, choose LabsMobile and enter the connection details from your LabsMobile account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the LabsMobile actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent send texts during the call or after it?

Both. Your agent can send an SMS while the caller is still on the line, or send a follow-up text after an outbound call ends.

What do I need to connect LabsMobile?

You need an active LabsMobile account. Copy your credentials from the LabsMobile settings, then sign in from the AgentCalls dashboard to connect it. Integrations are included from the Growth plan.

Does a successful send mean the customer received the text?

No. A successful result means LabsMobile accepted the message for processing. Delivery to the recipient depends on the carrier and is confirmed separately if you set up a delivery callback.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with LabsMobile.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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