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Let your agent look up and update Kintone records while it's on the phone.

Kintone REST is where your team already tracks customers, jobs and requests. Connect it to AgentCalls with your own Kintone credentials from the tool's settings, and your agent can work with those records during a call. It can look up an existing record, create a new one from what the caller tells it, add a comment for your team, or add a record to a list the same day. Your agent only acts on the apps and fields you allow, so your data stays where your team expects it.

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What your agent can do with Kintone REST

  • Look up a customer or job record by name, phone number or reference while on the call
  • Create a new record from details the caller gives, such as a service request or quote enquiry
  • Add a comment to an existing record and mention a team member so they see it straight away
  • Create several related records in one step, such as a visit and its line items
  • Delete a record only when a caller asks and your rules allow it

Kintone REST exposes 55 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound service request

  1. Caller

    Hi, my name is Dana Whitfield. The boiler in our office stopped working this morning.

  2. Agent

    Sorry to hear that, Dana. I can log it for you now. Is the address still 42 Mercer Street?

  3. Caller

    Yes, same address. Can someone come today?

  4. Agent

    I've created the request and added a note for the dispatch team asking for a visit this afternoon. You'll get a confirmation shortly.

Account lookup

  1. Caller

    I'm calling about invoice 2291. What's the status?

  2. Agent

    Let me check that for you. Can you confirm the company name on the account?

  3. Caller

    It's Northway Dental Supplies.

  4. Agent

    Invoice 2291 for Northway Dental Supplies was paid on the 3rd and the record is marked closed. Anything else I can check?

Outbound follow-up on a quote

  1. Agent

    Hello, this is calling from the Bright Path Studio team about the quote we sent on Monday. Is now a good time?

  2. Caller

    Yes, go ahead. We're still deciding.

  3. Agent

    Thanks. I've added your question about the delivery date to the record so the team can reply by Thursday. Would you like a call back on Wednesday afternoon?

  4. Caller

    Wednesday at three works.

How to connect Kintone REST

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Kintone REST

    From Integrations in the dashboard, choose Kintone REST and enter the connection details from your Kintone REST account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Kintone REST actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Kintone REST during the call or after it?

Both. During a call your agent can look up records, create entries and add comments as the conversation happens. It can also complete follow-up work after the call ends.

What do I need to connect Kintone REST?

You need an account with Kintone REST and the credentials it provides, entered in your AgentCalls dashboard. Sign in to your AgentCalls dashboard, open Integrations, choose Kintone REST and follow the steps.

Which plan includes this integration?

Kintone REST is included from the Growth plan. Smaller plans can use AgentCalls without connecting tools.

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Put your agent to work with Kintone REST.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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