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Let your agent check Kapso customers, conversations and WhatsApp numbers while on the phone.

Connect Kapso to your AgentCalls agent and it can look up customers, find recent WhatsApp conversations, and check the health of your WhatsApp phone numbers during a call. Your agent answers questions from your own Kapso records, so callers get accurate answers without waiting for a person to search. Connect your Kapso account once from the AgentCalls dashboard using your own credentials. Read-only actions keep your message history and workflows unchanged.

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What your agent can do with Kapso

  • Find a customer by name or external ID and confirm their details during the call
  • Check the latest WhatsApp conversations for a number and tell the caller their status
  • Run a live health check on a WhatsApp phone number before confirming it is ready
  • Look up workflow and serverless function status so your agent can explain what is running
  • Read recent message history for a number to answer follow-up questions

Kapso exposes 12 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller checks an existing customer record

  1. Caller

    Hi, I want to confirm the email address you have for me. My name is Dana Whitfield.

  2. Agent

    Thanks, Dana. I found your record. The email on file is dana.w@brightleaf.co. Is that still correct?

  3. Caller

    Yes, that's right. Thanks.

  4. Agent

    Perfect. Anything else I can check for you today?

Caller asks about a recent WhatsApp conversation

  1. Caller

    I messaged your WhatsApp line yesterday about a delivery. Did anyone reply?

  2. Agent

    I can see your conversation from yesterday afternoon. It is marked open and was last active at 4:12 PM.

  3. Caller

    So it's still open? Nobody has picked it up?

  4. Agent

    That's right. I have noted it so the team can follow up first thing tomorrow morning.

Staff checks a WhatsApp number before a campaign

  1. Caller

    Can you confirm our main WhatsApp number is healthy before the Friday send?

  2. Agent

    I ran a live health check on the main number. Messaging is active and the business profile checks passed.

  3. Caller

    Great. Any warnings I should know about?

  4. Agent

    One item shows a quality rating to watch. Nothing is blocking sends right now.

How to connect Kapso

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Kapso

    From Integrations in the dashboard, choose Kapso and enter the connection details from your Kapso account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Kapso actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Kapso during the call or after it?

During the call. Your agent can look up customers, conversations and phone number status while the caller is on the line. It can also check details after the call if you ask it to.

What do I need to connect Kapso?

A Kapso account with access to the project you want to use. Sign in to the AgentCalls dashboard, open Integrations, and add your Kapso credentials from Kapso's settings.

Which plan includes this integration?

Integrations are included from the Growth plan.

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Put your agent to work with Kapso.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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