iLert

Ask iLert about alerts and on-call from any customer call.

Connect iLert and your agent can check open alerts, look up incidents, and tell callers who is on call right now. It can read services, teams and escalation policies, so answers match how your team is set up. Your agent works from the same data your responders see, during the call, without anyone opening a dashboard.

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What your agent can do with iLert

Check the state of an alert and who it is escalated to
Tell callers who is on call for a team or schedule right now
Look up status incidents and their affected services
List open alerts filtered by service, team or escalation policy
Confirm which iLert user the connection belongs to before any work starts

iLert exposes 8 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks if an outage is known

Caller
Hi, our dashboard has been loading slowly since this morning. Is something wrong on your side?
Agent
Let me check our status incidents. One moment, please.
Agent
Yes, there is an open incident on the reporting service that started at 8:40 this morning. Our team is already working on it, and the status page has the latest update.
Caller
Okay, thanks. Can you send me the link?
Agent
Of course. I will text the status page link to the number you are calling from.

Operator checks who is on call

Caller
I need to reach whoever is covering the platform team tonight.
Agent
Checking the on-call schedule for the platform team now.
Agent
Dana Okafor is on call until 7 AM tomorrow. Would you like me to take a message for her?
Caller
Yes, please. Tell her the payment webhook is failing for one customer.
Agent
Got it. I have noted that and will page her with your message.

Follow-up on an open alert

Caller
Did the database alert from last night get acknowledged?
Agent
Let me look up that alert.
Agent
It was acknowledged at 11:12 PM and escalated once to the secondary responder. It is still open, and the current state is investigating.
Caller
Good. Please let me know when it is resolved.
Agent
I will update you by email as soon as it closes.

How to connect iLert

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect iLert
From Integrations in the dashboard, choose iLert and enter the connection details from your iLert account settings.
3
Choose the actions
In the agent editor, enable the iLert actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or only afterwards?

Both. During a call your agent can look up alerts, incidents and on-call coverage and answer the caller straight away. It can also send a follow-up message or create a note once the call ends.

What do I need to connect iLert?

You need an iLert account and its connection credentials from iLert's settings. Sign in from the AgentCalls dashboard, add the iLert connection, and choose which schedules and services your agent can read.

Is iLert included in my plan?

Tool integrations, including iLert, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with iLert.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.