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Let your phone agent manage Edworking tasks, projects and time during calls.

Edworking keeps your projects, tasks, files and time tracking in one workspace. With AgentCalls connected, your agent can look up projects and tasks while on the phone, check task status and who is assigned, create new tasks in the right project, and log time against work. Callers get answers from your real workspace, and your team sees the changes in Edworking as soon as the call ends. Destructive actions are limited to what you choose to allow.

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What your agent can do with Edworking

  • Look up projects and check the status of a task, including its assignees and logged time.
  • Create a named task in the correct Edworking project while the caller is still on the line.
  • Record time entries against a task at a specified start time.
  • Browse project folders and list recent activity for a project.

Edworking exposes 12 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client asks for a task status update

  1. Caller

    Hi, this is Rachel Morgan from Northline Design. Can you tell me where the logo revisions are up to?

  2. Agent

    Of course, Rachel. The logo revisions task is in the Brand Refresh project. It's currently in Review and assigned to Daniel Park.

  3. Caller

    Great. Could you add a note that we'd like the second concept by Friday?

  4. Agent

    I've created a task for that, titled Second concept due Friday, in the Brand Refresh project. Daniel will see it in Edworking.

Team member logs time by phone

  1. Caller

    It's Priya from the install crew. I worked on the Elm Street job this morning, about two and a half hours.

  2. Agent

    Thanks, Priya. Which task should I log it against?

  3. Caller

    The site survey task on Elm Street.

  4. Agent

    Done. I've recorded two hours and thirty minutes on the site survey task, starting at 8:00 AM today.

Follow-up call about a new project

  1. Caller

    Hello, this is Tom Alvarez calling about the kitchen remodel. Is the project set up yet?

  2. Agent

    Hi Tom. Yes, the Kitchen Remodel project is set up, with folders for permits and materials. Would you like me to add a task for the countertop measurement?

  3. Caller

    Yes please, for Thursday at 10.

  4. Agent

    Added. Countertop measurement is in the Kitchen Remodel project for Thursday at 10 AM.

How to connect Edworking

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Edworking

    From Integrations in the dashboard, choose Edworking and enter the connection details from your Edworking account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Edworking actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Edworking during the call or after it?

During the call. Your agent can look up and create items in Edworking while the caller is on the line, so changes appear in your workspace right away.

What do I need to connect Edworking?

An Edworking account and your own credentials from the Edworking settings. Sign in to the AgentCalls dashboard, open Integrations, and add Edworking.

Which plan includes this integration?

Integrations are included from the Growth plan onward.

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Put your agent to work with Edworking.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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