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Give your phone agent live access to your Crisp conversations and customer profiles.

Crisp keeps your customer conversations, contacts and operators in one workspace. With AgentCalls connected, your agent can look up a caller's profile by email, check the status of an open conversation, and see which operator is handling it. It can also assign a conversation to the right person before the call ends. Your team sees the update in Crisp straight away. Connect Crisp once from your AgentCalls dashboard using your own Crisp credentials, and your agent works with the workspace you already run.

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What your agent can do with Crisp

  • Look up a customer profile by email or people ID during a call
  • Check the status, inbox and latest message of an open conversation
  • Find which operator is assigned and whether they are available
  • Assign a conversation to a specific operator, or remove the current assignment
  • Search recent conversations and list messages for a caller who is following up

Crisp exposes 12 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound follow-up on an open ticket

  1. Caller

    Hi, I messaged your chat yesterday about my order and nobody has replied yet.

  2. Agent

    I'm sorry about that. Can I have the email address you used in the chat?

  3. Caller

    It's dana.reyes@mailbox.com.

  4. Agent

    Thanks, Dana. I can see your conversation from yesterday. It's still open and it's assigned to Marcus. I'm assigning it to him now so he picks it up first thing, and I'll note that you called.

Checking who is handling a request

  1. Caller

    Can I speak to someone about my invoice? I sent a message last week.

  2. Agent

    Sure. Which email did you use with us?

  3. Caller

    priya.nair@studioline.co.uk.

  4. Agent

    Your conversation is open in the billing inbox and it's assigned to Lena. She's online right now. I'll move it to her so she can call you back this afternoon.

Outbound check-in on a recent conversation

  1. Agent

    Hello, this is calling from the support team about your request from Monday. Is this a good time for two minutes?

  2. Caller

    Yes, go ahead.

  3. Agent

    Our records show the issue was marked open after your last message on Tuesday. Has the refund arrived in your account?

  4. Caller

    Not yet, it's still pending.

  5. Agent

    Thanks for confirming. I've added that to your conversation and assigned it back to the refunds operator, who will follow up within one business day.

How to connect Crisp

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Crisp

    From Integrations in the dashboard, choose Crisp and enter the connection details from your Crisp account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Crisp actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Messaging & team chat integrations

Questions, answered.

Does the agent work with Crisp during the call or after it?

Both. During a call your agent can look up profiles, check conversation status and assign conversations in real time. It can also check messages after the call so your team has the full context.

What do I need to connect Crisp?

A Crisp account with the credentials for your workspace. Enter them once in the AgentCalls dashboard under Integrations. You need to be signed in to your AgentCalls account to do this.

Which plan includes the Crisp integration?

Integrations, including Crisp, are included from the Growth plan. Starter plans can use the number and agent without tool connections.

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Put your agent to work with Crisp.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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