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Let your agent find, create and update Confluence pages while it talks to your team.

Connect Confluence once and your AgentCalls agent can work with your team's knowledge base during a call. It can look up a space or page, read the details a caller asks about, create a new page or blog post in the right space, and tag content with labels. Callers get accurate answers from your docs, and your team gets clean records without anyone typing notes after the call.

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What your agent can do with Confluence

  • Look up Confluence spaces and pages by name or ID while the caller is on the line
  • Create new pages and blog posts in a chosen space from call notes
  • Tag pages with labels so content stays organized and easy to find
  • Add custom properties to pages or blog posts to record details from the call
  • Create private spaces for projects that need an isolated workspace

Confluence exposes 70 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

A client asks for the onboarding guide

  1. Caller

    Hi, I'm setting up with your team this week. Do you have the onboarding guide somewhere I can check?

  2. Agent

    Yes, Daniel. It's in the Client Onboarding space under the page titled Getting Started. I can send you the link by text now, and it covers the first three steps you'll need.

  3. Caller

    Perfect, please send it.

  4. Agent

    Sent. I've also added your name as a viewer on that page so you can open it right away.

Logging a support call as a new page

  1. Caller

    The printer setup issue I had last month is back. Can you make a note of it so the team knows?

  2. Agent

    Of course. What's your office address, and which printer model is it?

  3. Caller

    It's 42 Mill Road, Cambridge. The HP LaserJet 400.

  4. Agent

    Thanks. I've created a page called Printer Issue, Mill Road in the Support Notes space, labelled it recurring, and added the details. Someone from the team will follow up by Thursday.

Confirming a project space with a team lead

  1. Agent

    Hi Priya, this is calling about the Q3 pricing project you asked for. The space is ready.

  2. Caller

    Great. Is it visible to the whole company?

  3. Agent

    No, I set it up as a private space, so only you can see it for now. I've added a welcome page with the project brief from our notes.

  4. Caller

    Thanks, that's exactly what I needed.

How to connect Confluence

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Confluence

    From Integrations in the dashboard, choose Confluence and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Confluence actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Confluence during the call or after it?

Both. During a call your agent can look up spaces and pages and create new content as the conversation goes. You can also review what it created in Confluence afterwards.

What do I need to connect Confluence?

You need an account with Confluence. Sign in to Confluence from the AgentCalls dashboard and it is connected in one click. You can disconnect it at any time from the same place.

Which plan includes the Confluence integration?

Integrations, including Confluence, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Confluence.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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