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Give your phone agent live vehicle data from CarsXE during every call.

CarsXE provides vehicle data for VIN decoding, recalls, plate lookups, market values, history and images. Connect your CarsXE account to AgentCalls and your agent can look up vehicle details while it is on the phone. It can confirm what a caller drives, check for open recalls, estimate a trade-in value and pull up a vehicle's history before quoting a repair or a sale. Your agent reads the answer back in plain language and can log the result in your system. Connect with your own CarsXE credentials from its settings.

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What your agent can do with CarsXE

  • Decode a VIN or license plate to confirm year, make, model and trim during a call
  • Check open safety recalls for a specific vehicle and read the campaign details back to the caller
  • Estimate wholesale, retail and trade-in values for a trade-in conversation
  • Check title, salvage and history records before quoting a sale or repair
  • Translate an OBD-II diagnostic trouble code into a readable explanation for the caller

CarsXE exposes 13 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Recall check for a service customer

  1. Caller

    Hi, I'm calling about my 2019 Ford Escape. Is there anything open on it?

  2. Agent

    Sure. Can you give me the plate number, or the VIN from the driver's side door?

  3. Caller

    The plate is 7KLM204, it's registered in Ohio.

  4. Agent

    Thanks. I see one open recall on the fuel pump for that model year. Would you like to book a visit to have it checked this week?

Trade-in estimate for a used car buyer

  1. Caller

    I have a 2016 Honda Accord with about 98,000 miles. What would you give me for it?

  2. Agent

    I can run a value estimate. What's the VIN, and roughly what condition would you say it's in?

  3. Caller

    Good condition, no major dents. The VIN is 1HGCR2F3XGA000123.

  4. Agent

    Based on that VIN, mileage and condition, the trade-in estimate is around 11,400 dollars. I can save this quote and have a specialist call you tomorrow morning.

History check before a repair quote

  1. Caller

    Can you tell me if my car has ever been in an accident? It's a 2018 Toyota Camry.

  2. Agent

    I can check its history records. Do you have the VIN handy?

  3. Caller

    Yes, it's 4T1B11HK5JU000456.

  4. Agent

    The history shows a clean title with no salvage or junk brand. I'll add a note to your file so the technician knows before you come in on Thursday at 10 a.m.

How to connect CarsXE

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect CarsXE

    From Integrations in the dashboard, choose CarsXE and enter the connection details from your CarsXE account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the CarsXE actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use CarsXE during the call or after it?

During the call. Your agent can run a CarsXE lookup while the caller is on the line and read the result back. It can also log the result in your records after the call ends.

What do I need to connect CarsXE?

A CarsXE account with its own credentials. Sign in from the AgentCalls dashboard, open the integrations page, and enter the credentials from your CarsXE settings.

Which plan includes CarsXE?

Integrations, including CarsXE, are included from the Growth plan. Smaller plans can view the integration but cannot connect it.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with CarsXE.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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