Basecamp

Give callers and your team a live line into Basecamp, straight from a phone call.

Basecamp keeps your projects, to-dos and team messages in one place. With AgentCalls connected, your agent can use Basecamp during a call: look up a project or to-do, post a message to the right team thread, add a task for a teammate, or leave a note on a client's project while the caller is still on the line. Your team sees the update in Basecamp as it happens, without anyone pausing to log it by hand. Connecting takes one click from the AgentCalls dashboard, and the agent only touches the projects you choose to share with it.

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What your agent can do with Basecamp

Look up projects, to-dos and their current status while the caller waits
Post a message to the right Basecamp project or team thread after a call
Create a to-do for a teammate with a due date and assignee taken from the call
Add a call summary as a comment on a client's Basecamp project
Answer simple status questions from your team's existing Basecamp data

Basecamp exposes 141 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client asks where their project stands

Caller
Hi, this is Dana Whitfield. Can you tell me where the website redesign is up to?
Agent
Hello Dana. Let me check the Brightline Redesign project in Basecamp. Three of the five milestones are complete, and the homepage copy is due this Thursday.
Caller
Great. Can you ask Sam to send me the final mockups before then?
Agent
I have added that as a to-do for Sam with Thursday's date and a note to send them to you directly. You will get a confirmation email shortly.

Customer books a call and the team is notified

Caller
I'd like to talk about setting up a monthly maintenance plan. Do you have time next week?
Agent
We do. Tuesday at 10:30 or Thursday at 2:00 would work with our team. Which suits you better?
Caller
Tuesday at 10:30 is good. My name is Omar Haddad and my number is 555 0142.
Agent
Booked for Tuesday at 10:30, Omar. I have posted the details in the Sales thread in Basecamp so the team can prepare.

Outbound follow-up on an overdue task

Agent
Hello, this is calling for Priya at Northgate Print. Is this a good time to confirm the proof approval?
Caller
Yes, sorry, I meant to reply to the team. We're happy with the second proof.
Agent
Thank you. I have marked the proof approval to-do as complete in Basecamp and added your note to the project so the production team can start Monday.

How to connect Basecamp

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Basecamp
From Integrations in the dashboard, choose Basecamp and sign in with your account. Connecting takes one click and can be revoked at any time.
3
Choose the actions
In the agent editor, enable the Basecamp actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up Basecamp data while a caller is on the line, and it can post updates, create to-dos and add comments during the call or once it ends.

What do I need to connect Basecamp?

A Basecamp account with access to the projects you want the agent to use. Sign in to Basecamp from the AgentCalls dashboard and approve access. You can change or remove the connection at any time.

Which plan includes this integration?

Tool integrations, including Basecamp, are included from the Growth plan.

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Put your agent to work with Basecamp.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.